Hospital Liaison

Vierra Communities•Falls Church, VA

3h•Onsite

About The Position

Vierra Communities is seeking a motivated, reliable Hospital Liaison with a strong work ethic to join their dynamic team. This role involves supporting residents and patients with compassion and excellent care, while contributing to a positive work environment committed to growth and providing excellent care. The position offers generous and competitive pay and benefits.

Requirements

3 to 5 years of work/life experience in a health care related field.
Must possess a desire to learn and execute the sales process in marketing or a health care related field.
Critical care, rehabilitation, third party reimbursement, and/or case management experience.
Must have the ability to make independent decisions when circumstances warrant.
Must be able to deal tactfully with team members, other staff, residents, family members, visitors, government agencies, and the public.
Must possess good communication and organizational skills and a willingness to work harmoniously with team members.
Basic computer literacy.
Must be able to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies, and procedures necessary for business development.
Must be willing to seek out new sales methods and principles and implement them into existing practices.

Nice To Haves

Previous sales experience preferred.

Responsibilities

Develop and maintain a thorough understanding of the assigned territory, target markets, and existing/potential referral sources within the hospital system.
Stay informed about general economic and business conditions affecting the assigned territory and referral sources.
Schedule 6-8 planned activities per business day to maintain and grow existing referral sources and identify new ones.
Develop and maintain a thorough understanding of assigned hospital's census, service lines, strategies, treatment programs, philosophies, and goals.
Target physicians within the assigned territory and hospital system to achieve alignment and synergy in providing shared patients.
Utilize harvest data when appropriate.
Regularly use company and facility-specific collateral as selling tools to increase census goals.
Regularly utilize customer satisfaction surveys, FIVE-star ratings, rehab success stories, and discharge case plans.
Conduct bedside selling in a timely manner when requested by discharge planner or family.
Assist in building primary and secondary referral relationships with contracted MCOs.
Attend various presentations and luncheons to represent Vierra.
Provide hospital liaison support to multiple center sites as needed, supporting all Vierra facilities.
Identify and collaborate with the Regional Sales and Marketing team regarding ACO, Bundle Care, and preferred provider relationships.
Collaborate with facilities in maintaining relationships with physicians for business development and alignment with the hospital system.
Participate in Business Development meetings within primary facilities at least twice a month (in-person preferred, call-in acceptable).
Actively participate in the development and implementation of the strategic yearly and quarterly business development plan in primary referred facilities.
Complete clinical onboarding forms and bedside assessments of all referrals prior to admission.
Follow up daily on return-to-hospital patients (bed hold and non-bed hold).
Document in PCC and provide verbal updates to the admission director daily.
Communicate with assigned centers daily.