Hospital Liaison

HonorBridge•Wilmington, NC

7d•Hybrid

About The Position

HonorBridge is the largest Organ Procurement Organization in North Carolina. We partner with hospitals, transplant centers and other partners to coordinate the organ and tissue donation process. We are passionate about inspiring our community to register as organ and tissue donors and provide support to the families of those who give the gift of life. Due to growth, HonorBridge is recruiting for a Hospital Liaison. The Hospital Liaison (“HL”) is responsible for the development and maintenance of professional relationships with key hospital personnel, thereby increasing the positive visibility of HonorBridge through creative hospital development activity and ultimately increasing the number of referrals and optimal donor processes with assigned hospitals. This position requires travel to the assigned hospital (New Hanover Regional Medical Center) and other hospitals as needed. After hours (night and weekend) work is required as needed.

Requirements

Bachelor’s Degree required.
A valid Driver’s License is required.
Strong relationship building skills.
Demonstrated interpersonal and communication skills.
Ability to analyze and interpret data, knowledge of word processing, spreadsheet, and database programs.
Ability to present to a variety of audiences.
Customer service oriented
Excellent negotiation and persuasion skills.
Excellent organizational skills and be an effective time manager and multi-tasker.
A passion and commitment to organ and tissue donation.

Nice To Haves

Marketing or communications degree strongly preferred.
Demonstrated knowledge of medical terminology preferred.

Responsibilities

Contributes to HonorBridge’s Mission by being devoted to building connections that save and heal lives through organ and tissue donation.
Achieves job functions in alignment with HonorBridge values.
Builds caring and compassionate relationships.
Consistently demonstrates effective communication.
Promotes teamwork to ensure success at HonorBridge.
Creates precise goals and strategies for hospital development.
Develops and maintains a strategic plan on each assigned hospital in collaboration with hospital partners.
Initiates the design and implementation of strategies and tactics intended to increase organ and tissue donation in assigned hospitals.
Ensures goals are met.
Provides documentation of all hospital activity
Acts as a resource for hospital personnel in the development and review of CMS and Joint Commission policies and procedures specific to organ and tissue donation
Evaluates donor potential and effectiveness of hospital operations.
Utilizes appropriate HonorBridge staff in the development processes.
Uses survey and compliance tools.
Reviews hospital death records and conducts monthly death record reviews when applicable.
Prepares routine reports.
Develop quality improvement plan to improve overall donation process and outcomes.
Performs timely after-action reviews following case activity.
Identifies inconsistencies to the agreed upon donation process and delivers timely onsite follow up with hospitals.
Partner with hospital and HonorBridge peers during referrals and/or cases to support the donation process.
Encourages and directs education efforts for all hospital personnel involved in the referral of patients as potential organ/tissue donors.
Conducts informal and formal visits.
Routinely trains (in-services) staff on HonorBridge policies and procedures
Delivers professional education and lectures.
Provides opportunities for continual communication between hospital and HonorBridge staff in order to identify and resolve problems.
Works to decrease process barriers to donation and fosters a collaborative relationship with hospital partners.
Assures that follow-up on HonorBridge organ referrals is consistent and timely.
Coordinates all HonorBridge specific hospital development efforts at assigned hospitals.
Assures that hospital needs are met and HonorBridge potential is maximized.
Develop and maintain effective working relationships with internal HonorBridge donation services staff to foster interdependence and enhance collaboration.
Identifies hospital needs and preferences in regard to the HonorBridge referral process.
Ensures optimal process is in place and proactively resolves any issues that arise.
Conduct referral onsites and round on active referrals
Will maintain electronic medical record (EMR) access to all available hospitals.
Utilizes medical information from remote or onsite EMR access to obtain and review available medical records.
Maintains confidentiality of all patient and donor/recipient information