Hospital Liaison, Non-Clinical (Home Care) - Full Time
About The Position
Our home health and hospice agencies are located throughout California, Hawaii, Oregon and Washington. They serve the entire community and offer personalized in-home care, and many have been recipients of Home Care Elite awards. So whether you're looking for the buzz of a large city, the tranquility of nearby mountain bike trails or something in between, we encourage you to explore our organization. Job Summary: Collaborates with patient, family, physicians, case managers, health care team, and community resources to develop a plan which addresses the patient's post-hospital medical needs. Assists and provides patient care coordination and referral services for patients discharged from an in-patient setting or other outside sources and refer them to the home health agency. Works in conjunction with hospital case management and coordinating discharge planning for home care services.
Requirements
- Valid Driver’s License (DL) and must be at least 21 yrs of age or older: Required
Nice To Haves
- High School Education/GED or equivalent: Preferred
- Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
- One year home health experience: Preferred
- One year experience as a discharge planner: Preferred
Responsibilities
- Conducts evaluation of patient and family to assess appropriateness of referral to home care services.
- Determines financial eligibility and as needed obtains pre-authorization prior to admission to home care.
- Confirms from patient or referral source that intake information such as patient's address, telephone numbers and emergency contact are accurate.
- Interprets and explains the services of the agency to the patient, family, hospital staff and physician as part of the referral process.
- Obtains medical history from medical records, the patient, family, appropriate staff, and/or physicians.
- Maintains records of patient and family contacts and referral information.
- Facilitates patient's utilization of community resources.
- Evaluates the patient condition to determine assistance availability from family members or friends.
- Submits referrals with completed information to the agency daily or as needed in a timely manner.
- Provides the agency staff with patient medical history and related pertinent information.
- Compiles statistics and submits referral data biweekly or as needed to the agency director.
- Collaborates with case management and discharge planning resources and other departments to facilitate smooth transition, coordination of patient discharge and referral and admission to home care services.
- Assists case management to obtain appropriate orders from physician for home care services.
- Coordinates tasks and duties and works closely with necessary departments to facilitate safe transfer and continuity of care of patients discharged to home care.
- Creates and maintains constructive working relationships with management and staff.
- Goes 'the extra mile' in order to exceed customer needs.
- Identifies, develops, and maintains relationships with hospital personnel such as case managers, social workers, physicians, nurses, etc.
- Maintains a high level of satisfaction with patients, referral sources, and location employees.
- Performs other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
