Hospital Director of Operations

Ethos Veterinary Health•Anchorage, AK

47d•Onsite

About The Position

We’re searching for a committed, experienced Hospital Director of Operations to join our dynamic team at PET Emergency Treatment (PET ER)—a thriving, 24-hour emergency and specialty hospital in beautiful Anchorage Alaska—you’ll be joining an organization that is all about delivering superior veterinary care with compassion! If you have a strong background in clinical operations, financial management, and developing high-performing teams, we’d love to hear from you! This role is essential to the daily success of our hospital and offers a chance to make a significant impact. PET ER provides specialty and 24-hour emergency care services to pets and their owners in the Anchorage bowl and surrounding communities. Our highly skilled veterinarians and staff are dedicated to serving animals with exceptional specialty, emergency and referral care, providing compassion to the people who love them, and supporting the local veterinary community at any time of day or night. Being in Alaska we can get called upon to support the Iditarod and occasional work with Sea Life Center. PET is proudly accredited by the American Animal Hospital Association. About the Hospital We are an established, newly expanded 24-hour emergency and specialty hospital Large comfort room, large treatment area with a separate cat room, two large surgery suites and prep area, and isolation ward In-house laboratory capabilities including Idexx Vet Suite (Catalyst Chemistry Analyzer, Lasercyte CBC, Urinalysis, and ELISA Snap Reader), and basic cytology We also have a close association with a local full-service laboratory In-house ECG, Echocardiogram, and Ultrasound Digital radiography and CT Endoscopy, bronchoscopy, and rhinoscopy Excellent surgical monitoring capabilities with SurgiVet for non-invasive blood pressure, 3 Lead ECG, Heart rate, Digital SpO2, End Tidal CO2, Respiration, Temperature, and Built-In Printer Ventilator capabilities in surgery suite Complete pharmacy, OTC products, and prescription diets

Requirements

5+ years of progressive operational management experience with a record of success, including experience managing a P&L.
MBA or equivalent experience is preferred.
Larger scale healthcare (veterinary or human) experience preferred but not required.
Multi-site leadership experience highly preferred but not required.
Learns quickly and can absorb new information rapidly.
Self-motivated while also an expert at motivating, coaching, and inspiring others.
Ability to roll up your sleeves and get things done with enthusiastic participation, including flexible and irregular hours and role descriptions to support the hospital.
Proficient in Microsoft applications - Excel, Word, PowerPoint, and Outlook.

Responsibilities

Directly oversees all operations and business activities and leads team members for all departments.
Partners effectively and collaboratively with the Medical Director who is heavily involved in the overall management of the hospital as well as responsible for the overall level of medicine and high-quality patient care.
Demonstrates a strategic orientation by translating a vision into actionable plans and activities and by managing operations effectively to achieve objectives.
Directs leadership team in a collaborative fashion to facilitate resolution of issues and growth within the hospital.
Organizes and conducts staff meetings. Meeting regularly with managers to discuss, evaluate, and plan for the welfare of the practice. Attends organizational meetings.
Consciously shapes a positive hospital culture based on trust and teamwork that caters to the needs of our clients and referring veterinarians.
Responsible for overseeing the recruitment, interviewing, and hiring of staff in conjunction with the Medical Director.
Collaborates on the recruitment, interviewing, contract negotiation, and hiring of doctors in conjunction with the Medical Director.
Monitors employee competence and effectiveness through manager feedback and observation as well as staff performance and salary reviews including overseeing disciplinary actions and terminations.
Responsible for working closely with the Medical Director to establish the best medical care while keeping the positive financial health of the hospital.
Exhibits a calming, humble and teachable attitude whilst having the ability to address decisive change through the hospital.
Passionate about providing resources, support, and supervision for the hospital staff and fostering an incredibly positive and forward moving culture.
Develops in-depth understanding of local market and relationships with referring general practice veterinarians to understand their needs.
Understands, participates, and supports planned marketing events and programs and ensures that the hospital staff utilizes marketing tools and materials, events, and programs.
Identifies and executes short- and long-term plans for growth, including the addition of new services, recruitment of doctors and other key team members, pricing strategies, space optimization, and acquisitions of new equipment.
Responsible for accounting and finance processes within the hospital, as well as the creation of an annual operating budget built to achieve overall revenue growth and profitability.
Leads hospital financial activities, including monthly review of financial statements and appropriate corrective action in response to variances and trends.
Applies continuous improvement principles to existing financial and operating processes with constant communication and feedback loop with doctors and hospital staff.
Owner of the P&L and responsible for meeting and exceeding expected financial results.
Reviews accounts receivable to confirm proper and timely processing.
Responsible for payroll processing on a biweekly basis
Inspirational and motivational leader who will drive results across all elements of the business. Sets goals and evaluates progress toward goals.
The HD will help each person on the team to develop a deep understanding of the mission, vision, and values and how individual work is aligned with business goals that contribute to and ultimately drive our success.
Partners effectively with EVH and technology providers to support and enhance hospital activities and the experience of clients and referring veterinarians.
Directs growth activities to support business objectives and plans. Provides thought leadership, coaching, and mentoring to elevate hospital leadership team—and the entire team—to increase performance and productivity levels.
Understands lean principles and identifies and executes opportunities to improve processes and create efficiencies.
Understands how to grow and develop De Novo locations as the market is able to bear expansion.
Responsible for administration and review of non-medical client complaints.
Oversees billing, calculations of any discounts, and other special accounts.
Oversees client flow to ensure that clients and patients are seen and treated in a professional, timely, and competent manner.