Director of Operations - Hospital

American Addiction Centers • Milwaukee, WI

4d • Onsite

About The Position

The Director of Operations - Hospital is responsible for directing, executing, planning, and managing all assigned operational activities within the hospital. This role involves developing and executing strategies to achieve organizational goals, fostering strong partnerships with physician, hospital, and ambulatory operations leadership, and ensuring the effective utilization of resources. The position also focuses on implementing clinical operations that optimize patient care practices, assessing services to meet regulatory standards, and managing market growth strategies. Additionally, the Director of Operations is responsible for human resources functions, budget development, and ensuring ethical conduct and compliance with all applicable regulations.

Requirements

• Bachelors in Health Care Administration or related field.
• Typically requires 7 years of experience in health care administration.
• Includes 3 years of management experience in a large complex health care organization that includes experiences in overseeing clinical operations, growing revenue and successfully implementing care management and patient experience objectives.
• Knowledge of various external market forces affecting assigned clinical areas specific to hospitals, practitioners, and third party payers.
• Knowledge of the health care industry to successfully manage multiple clinical programs.
• Excellent communication and interpersonal skills to successfully interact with physicians and employees at all levels throughout the organization and within the community.
• Proficiency in the Microsoft Office Suite or similar products.
• Advanced knowledge of computer applications in a medical practice setting.
• Demonstrated success working closely with physicians and providers to foster satisfaction, effective relationships, and loyalty.
• Knowledge in the guidelines and requirements of applicable Regulatory agencies.
• Hospital Incident Command System 100 Training.

Nice To Haves

• Master's preferred.

Responsibilities

• Provides leadership, direction, and administration over assigned operations while growing revenue and improving operating margins.
• Directs leaders to be fiscally responsible and to meet productivity standards in resource utilization, staffing patterns, and operational efficiency.
• Ensures effective utilization of resources including length of stay, and the use of inpatient care, home care, and outpatient care to help ensure the right care in the right place at the right time.
• Implements clinical operations consistent with programs that optimize best patient care practices which align with AAH’s initiatives.
• Interprets changes in the marketplace, generates ideas, and participates in quality assurance initiatives that increase AAH’s market advantage.
• Establishes effective goals and objectives by creating and managing the structure and processes necessary for efficient operations, achievement of superior clinical performance, and projected growth.
• Strategizes and identifies opportunities to grow/improve programs and advance care management improvements.
• Assesses services and programs to ensure they meet and exceed established care, quality, and state/federal regulatory standards.
• Responsible for executing system specialties or market growth planning and business strategies.
• Works closely with market leaders and service line leaders to integrate services, develop market-based growth strategies, and coordinate services throughout the market or system.
• Works in collaboration with the governing body, management, medical staff, and clinical areas to plan, promote, and conduct quality assessment and improvement activities.
• Implements and assesses care management and patient experience initiatives to accomplish targets, and ensures the highest possible delivery of service to patients, families, physicians, and employees relative to their personal expectations.
• Responsible for resolution of any provider and patient concerns that are not resolved at the local leadership level.
• Responsible for the ongoing development and implementation of improved services and coordinating market relationships that will meet the needs of the patient and community.
• Represents the market in the community through participation in outside organizations.
• Ensures compliance with government regulatory agencies and accrediting bodies, as well as state and federal codes and compliance.
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the AAH Health Care Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to AAH’s business.
• Special project management as needed.

Benefits

• Comprehensive suite of Total Rewards: benefits and well-being programs
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Director