Hospital Director of Operations

Ethos Veterinary Health•Houston, TX

22d•$185,000 - $200,000•Onsite

About The Position

Gulf Coast Veterinary Specialists (GCVS), part of Ethos Veterinary Health, is seeking a visionary Hospital Director of Operations to lead a flagship, 24-hour emergency and specialty veterinary hospital in Houston, Texas. The Director oversees a $60M+ P&L and is responsible for operational excellence, team leadership, and long-term financial sustainability. The role calls for a strategic, values-driven leader who can guide a large, multi-specialty hospital through innovation, cross-functional collaboration, and organizational growth. The Director provides strategic and financial leadership by translating long-term goals into financial and operational initiatives; overseeing budgeting, forecasting, reporting, and cost-efficiency; ensuring regulatory compliance and financial integrity; and leading scenario planning. The position also drives operational innovation and workflow improvements, supports exceptional client and patient experiences, and builds partnerships with hospital teams, referring veterinarians, support-center colleagues, clients, and community leaders. The Director develops and coaches the hospital leadership team, fosters a learning-oriented and accountable culture, aligns individual goals with organizational objectives, and works with joint-venture stakeholders and Ethos leadership to meet hospital goals. The Director is expected to deliver results with urgency and ownership, make informed and ethical decisions, and inspire teams through compassionate, clear, and values-based leadership.

Requirements

10 or more years of senior leadership experience in large healthcare systems or multi-site big-box retail.
Deep expertise in financial management, enterprise-level strategic planning, complex team leadership, and operational excellence.
Forward-thinking approach to innovation and organizational growth.

Nice To Haves

Advanced degree strongly preferred, such as an MHA or MBA.
Proven experience leading complex hospital operations, developing and executing talent strategies, and fostering engagement and accountability.
Track record of driving cross-functional collaboration, sustained EBITDA growth, and operational excellence in high-performing or transforming environments.

Responsibilities

Translate long-term organizational goals into strategic financial and operational initiatives.
Oversee hospital budgeting, forecasting, reporting, and cost-efficiency initiatives.
Ensure regulatory compliance and uphold financial integrity.
Lead scenario planning to support sustainable hospital growth.
Implement scalable operational strategies and champion innovation.
Optimize workflows and drive data-informed performance improvements.
Lead management teams and staff in delivering high-quality care and service and exceptional client and patient experiences.
Build cross-functional partnerships with hospital teams, referring veterinarians, support-center colleagues, clients, and community leaders.
Promote inclusive, transparent, and open communication throughout the hospital and broader organization.
Mentor, coach, and develop the hospital leadership team.
Foster a learning-oriented culture that embraces feedback, growth, and smart risk-taking.
Help leaders align individual goals with hospital and organizational objectives.
Partner with joint-venture stakeholders and Ethos leadership to align on goals and performance expectations.
Deliver results through planning, prioritization, and follow-through, maintaining ownership of hospital outcomes.
Make informed and ethical decisions and inspire teams through clear, compassionate leadership.