Director of Hospital Programs

Advocate Health

7d•$59 - $89

About The Position

The Director of Hospital Programs leads and administers assigned hospital operations, including the Health Management Center, Integrative Medicine, Smart Farm, The Shepherd's Kitchen, Telecom, Patient Relations, Volunteer Services, and Gift Shop, and leads special projects throughout the hospital. The role focuses on growing revenue, improving operating margins, ensuring responsible resource utilization, and advancing clinical operations, care management, quality, and patient experience objectives. The director works with market and service-line leaders to integrate services and develop growth strategies, collaborates with governing, management, medical, and clinical groups on quality improvement, and represents the market in community organizations. The role oversees regulatory compliance and is responsible for staff-related human resources functions, budgets, and expenditures. The position requires a master's degree in health care administration or a related field and typically seven years of health care administration experience, including three years of management experience in a large, complex health care organization.

Requirements

Master’s degree in Health Care Administration or a related field.
Typically seven years of experience in health care administration.
Three years of management experience in a large, complex health care organization, including oversight of clinical operations, revenue growth, and successful implementation of care management and patient experience objectives.
Knowledge of external market forces affecting assigned hospital clinical areas, practitioners, and third-party payers.
Knowledge of the health care industry sufficient to manage multiple clinical programs.
Excellent communication and interpersonal skills for interacting with physicians and employees at all organizational levels and in the community.
Proficiency in Microsoft Office Suite or similar products.
Advanced knowledge of computer applications in a medical practice setting.
Demonstrated success working with physicians and providers to foster satisfaction, effective relationships, and loyalty.
Knowledge of applicable regulatory-agency guidelines and requirements.
Hospital Incident Command System 100 Training.
Ability to operate all equipment necessary to perform the job.
Ability to travel outside the workplace, with exposure to weather and road conditions.

Responsibilities

Lead, direct, and administer assigned operations while growing revenue and improving operating margins.
Direct leaders in meeting fiscal responsibility, productivity, resource-utilization, staffing, and operational-efficiency standards.
Ensure effective resource utilization, including length of stay and appropriate use of inpatient, home, and outpatient care.
Implement clinical operations and programs that support best patient-care practices and align with Advocate Aurora Health initiatives.
Interpret marketplace changes and participate in quality assurance initiatives that improve the organization’s market advantage.
Establish goals, objectives, structures, and processes that support efficient operations, strong clinical performance, and growth.
Identify opportunities to grow or improve programs and advance care management.
Assess services and programs against care, quality, and state and federal regulatory standards.
Execute system specialty or market growth plans and business strategies.
Collaborate with market and service-line leaders to integrate services, develop market-based growth strategies, and coordinate services.
Collaborate with governing, management, medical staff, and clinical areas to plan and conduct quality assessment and improvement activities.
Implement and assess care management and patient experience initiatives, addressing service expectations of patients, families, physicians, and employees.
Resolve provider and patient concerns not resolved at the local leadership level.
Develop and implement improved services and coordinate market relationships to meet patient and community needs.
Represent the market in the community through participation in outside organizations.
Ensure compliance with government regulators, accrediting bodies, and applicable state and federal codes and requirements.
Perform staff human resources responsibilities, including hiring, promotions, development, evaluations, compensation changes, employee-concern resolution, corrective actions, terminations, and employee morale.
Develop and recommend operating and capital budgets and control expenditures within approved objectives.
Adhere to the AAH Health Care Code of Ethical Conduct and ensure supervised employees comply with applicable policies, regulations, and laws.
Manage special projects as needed.