Hospital Communications Representative/Telecom Dispatcher/PBX
About The Position
UW Medicine Operator Services has an outstanding opportunity for a Hospital Communications Representative/Telecom Dispatcher/PBX. This role involves being a friendly voice to connect callers to their destination, providing prompt, courteous service with excellent communication skills to internal and external customers. The position is part of a team dedicated to supporting UW Medicine's mission where Patients Are First. The UW Medicine Telecom Team provides 24/7 coverage for the UWMC and HMC switchboards, valuing excellent customer service, timely response, accurate dispatch and paging, and courteous call processing. The team receives and routes calls for patients, their families, and staff.
Requirements
- High School Diploma, or GED Certificate
- One year of experience as a Telephone Communications Operator, or equivalent
- Six months of additional qualifying experience may substitute for required education
- Excellent customer service skills
- Ability to work in a team setting
- Computer skills, including competent keyboard abilities
- Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
Responsibilities
- Answer all incoming calls into the main telephone numbers for the medical centers
- Transfer external and internal calls
- Provide visitor information and general customer service reception
- Receive and dispatch all emergency communication calls to include trauma codes, code blue, and other medical emergencies
- Paging services for patients, staff, and medical providers
- Monitor and respond to alarms
Benefits
- Night Shift Premium - $2.50/hour
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
