Hospital Clerk

Appalachian Regional Healthcare•Hazard, KY

10d•Onsite

About The Position

The Hospital Clerk is responsible for efficient and courteous registration, transfer, and discharge of patients, and maintaining current and accurate patient accounts receivable ensuring that proper payors are billed and claims go out clean. This role serves as the general receptionist for the hospital, operating communication systems, and providing general information concerning the hospital and/or patients' conditions in accordance with hospital and HIPPA guidelines. The clerk also maintains a roster of inpatients and reports daily on admissions and discharges. They interview patients to determine payment arrangements and perform tasks to implement, maintain, and produce patient billing, records, and reports efficiently and timely. Additionally, the Hospital Clerk answers inquiries on patient accounts, advises patients on insurance benefits, performs cashier duties, balances the drawer daily, and assists with account write-offs. They are responsible for printing claims daily, operating various office equipment, and contacting relevant parties for information needed for billings. The role may also involve pulling patient charts, assembling discharges, and filing charts. The clerk checks daily reports for appropriate charges and maintains patient accounts on the STAR System. Proficiency in operating computer systems (STAR, Claims Administrator, Laser Arc, Meda), navigating websites for insurance, and providing spreadsheet reports and electronic correspondence is required. Attendance at workshops to stay updated on changes is also expected.

Requirements

High School Diploma or GED Equivalent.
Must operate routine office machines, including but not limited to postage meter, typewriter, display terminal and terminal printing, adding machine and fax machine.
One year experience in an office or one year business school education desired.
Must be computer literate in Word and Excel.
Must be able to type 60 words per minute accurately.
Three (3) to six (6) months on-the-job training is required to attain proficiency of performance of assigned duties and responsibilities.

Nice To Haves

Past experience in dealing with public is desired.

Responsibilities

Determines patient's needs by admitting to hospital or referring to appropriate facility and escorts patient to proper area or arranges for transportation and prepares all necessary records relating to admission, payment, and discharge of patient.
Serves as general receptionist for the hospital, operates communication systems, and provides general information concerning the hospital and/or patients condition in accordance with hospital and HIPPA guidelines.
Maintains a roster of inpatients by name, bed number, and reports daily on admissions and discharges.
Interviews patients, relatives or others responsible to determine payment arrangements and refers unusual cases to immediate supervisor.
Performs all necessary tasks to implement, maintain and produce patient billing, records and reports in an efficient and timely manner.
Answers inquiries on patient accounts and advises patient on insurance benefits with HIPPA guidelines.
Performs cashier duties, e.g., receipts of payments and issuance of receipts.
Balance the cashier drawer daily.
Assists with preparation of advance deposit memoranda and recommended account write-offs.
Prints claims daily.
Operates various office equipment.
Contacts patients, doctors offices or others for information necessary to properly complete insurance or other type billings (insurance, Medicare, Workers Comp., PEIA, Blue Cross, Medicaid, etc.)
May pull patient charts for appointments and /or admissions, assemble patient discharges, and files charts appropriately in the Medical Records department.
Checks daily reports to determine that appropriate charges have been made.
Maintains patient accounts on the STAR System.
Operates computer systems (STAR, Claims Administrator, Laser Arc, Meda,), navigate internet web sites for insurance, provide spreadsheet reports, provide correspondence electronically.
Attend workshops pertaining to position to stay abreast of constant changes (V-Tel, conference calls, etc.).
Performs other related duties as assigned.