HOSPITAL REGISTRATION CLERK

Phillips County Hospital•Phillipsburg, KS

1d•Onsite

About The Position

Perform clerical support in an efficient and professional manner. Perform all registrations, insurance verifications, and patient verifications.

Requirements

Must have a high degree of customer service skills in order to communicate effectively with patients, visitors, physicians and care teams.
Must demonstrate problem-solving abilities and high attention to detail.
Must be able to stand, walk, sit and move freely for extended periods of time.
Must be able to work in a patient care environment with exposure to infection or contagious disease.
Maintain Confidentiality per HIPAA requirements.

Responsibilities

Welcome patients as they walk in; answer telephone, transfer calls.
Assists handicap or patients that need extra assistance entering the building. May require utilization of a wheelchair or safely escorting them from their car to the registration desk. (Not required to lift or carry any patients).
Maintain a positive, empathetic, and professional attitude towards patients and coworkers at all times.
Perform registration and insurance verification, ensuring collection of all critical data elements necessary for proper patient identification and billing. Identify and update patient demographic information on Cerner system as defined by departmental policy and procedures.
Interpret physician orders for appropriate testing or admission criteria.
Obtain Insurance Card copies or validate insurance information via electronic medical record, transfer information, or insurance eligibility tool.
Provide courteous and accurate patient and hospital information with way finding instructions for patients, families, visitors, and ancillary areas.
Prepare documents for imaging/scanning into electronic patient record.
Register patients for scheduled services and provide documentation needed to department for service.
Explains processes and forms to patients prior to securing signatures and ensures that all documents are properly signed and witnessed as required.
Copying and or faxing documents to ancillary areas or physician offices.
Maintain inventory control of forms, supplies and paper needed in area.
Work claims in RevCycle, getting the claims addressed and/or corrected in a timely manner.
Assist with patient balance collections, taking payments.
Perform all other duties and projects as assigned by the Registration Manager.