Hospital Case Management Team Coordinator

Geisinger•Danville, PA

10d•Onsite

About The Position

Provides administrative, operational, and coordination support to the Inpatient Care Management team by promoting and maintaining throughput, supporting staff, problem solving, driving quality, and ensuring patients move safely and efficiently through the hospital system.

Requirements

Bachelor's Degree-Related Field of Study (Required)
Minimum of 3 years-Related work experience (Required)
Analytical Thinking
Budgeting
Clinical Skills
Leadership
Leads Others
Mentoring Skills

Nice To Haves

Master's Degree-Social Work (Preferred)

Responsibilities

Assesses, plans, implements, coordinates, monitors and evaluates all options and services with the goal of optimizing the patient or member’s health status.
Manages utilization and practice metrics to further refine the delivery of care models to maximize clinical, quality, and fiscal outcomes.
Facilitates communication among care managers, social workers, physicians, nurses, patients, and external providers to ensure efficient patient care transitions, timely discharge, and compliance with hospital policies and regulatory requirements.
Coordinate daily activities for the Case Management team, including scheduling meetings, patient care conferences, and interdisciplinary rounds.
Assist, educate, and guide care managers and social workers with patient referrals, authorizations, and care transition processes.
Communicate with internal departments and external agencies regarding patient services and post-acute care arrangements.
Supervises, orients and trains all assigned personnel, while acting as a resource to answer questions and resolve problems.
Monitors and maintains accurate Case Management documentation and departmental databases.
Supports compliance with CMS, Joint Commission, and organizational standards, including but not limited to ensuring patients are offered choice for post-hospital needs.
Supports quality improvement initiatives and departmental audits.
Assists with addressing performance problems and initiating the disciplinary process as appropriate.
Communicates significant issues within the Case Management department to leadership
Creates and environment of participation, feedback, and escalation pathway.
Work is typically performed in a clinical environment.
Accountable to satisfy all job specific obligations and comply with all organization policies and procedures.