Hospital Business Office Specialist I - Physician Enterprise - Temporary - Full Time

Kern Medical • Bakersfield, CA

15d • Onsite

About The Position

Under supervision, performs a wide variety of hospital financial services activities, which may include: processing billings, collecting money and preparing deposits, resolving customer problems and providing customer service. The Hospital Business Office Specialist I is the first level of the Hospital Business Office Specialist classification series. Incumbents have hospital/healthcare knowledge and experience, and are expected to gain specific knowledge and proficiency in the revenue cycle. Assignments may be made in billing, reimbursement, contracts, or other related revenue areas. This classification is distinguished from Hospital Business Office Specialist II in that the latter performs more responsible, complex assignments. Promotion to Hospital Business Office Specialist II is based upon recommendation of the department head and approval of the Director of Personnel.

Requirements

• High School Diploma, G.E.D. or equivalent and one (1) year of experience in medical billing, or related fiscal experience in a hospital or medical setting OR an equivalent combination of education, training, and experience sufficient to successfully perform the essential duties of the job.
• Knowledge of Hospital (UB04) and professional billing (CMS1500) claim practices and procedures; state and federal government funding programs such as Medicare, Medi-Cal, California Children's Services, TRICARE/CHAMPUS, and Workers' Compensation; commercial insurance payers; billing and reimbursement guidelines and methodologies for state and federal government and non-government payers; medical, insurance, and coding terminology; HIPAA privacy and compliance practices.
• Ability to communicate effectively both orally and in writing sufficient to perform the essential functions; read, understand, and apply policies and guidelines pertaining to billing, reimbursement, contracts, and other fiscal activities; obtain information from a variety of sources, including patients and families; use computers and various software to accomplish work; perform various adjustments to accounts; establish and maintain effective working relationships with patients, families, third-party payers and guarantors, and other internal and external customers.

Nice To Haves

• A background check may be conducted for this classification.
• If position responsibilities require driving a personal vehicle, then possession of a current valid California Driver’s License and adherence to the Kern County Hospital Authority Vehicle Use and Driving Standard Policy (ENG-EC-119) is required.
• If position responsibilities require driving a vehicle owned, leased or rented by Kern Medical, then possession of a current valid California Driver’s license, a signed authorization for Release of Drivers Record Information and adherence to the Kern County Hospital Authority Vehicle Use and Driving Standard Policy (ENG-EC-119) is required.

Responsibilities

• Verifies and processes a variety of financial documents in support of revenue cycle activities.
• Analyzes and reconciles account activity to determine necessary action or corrections; obtains necessary information to resolve identified issues.
• Enters a variety of fiscally related information into databases; maintains fiscal records and files; documents all follow-up pertaining to account resolution within hospital information systems patient financial record.
• Responds to requests for information and inquiries related to revenue cycle programs, processes, policies, and/or other related information; researches customer discrepancies; resolves customer problems.
• Collects payments; receives, processes, and post electronic and manual payments; collects outstanding balances from all payers.
• Researches, reviews, and adheres to all federal. state, and local regulatory billing and collection follow-up guidelines, as well as payer specific guidelines.
• Checks status of claims; identifies and evaluates follow-up problems and issues through receivable work stations; obtains and assembles documentation required for accurate follow-up.
• Investigates claim data to identify and correct payment errors; reviews remittance codes from EOB’s and RA’s to ensure appropriate payment and identify denials or non-payment; directs credit balances and refunds to appropriate department for resolution.
• Performs various adjustments to accounts.
• Compiles and maintains financial and statistical data records; prepares and distributes related reports.
• Performs general clerical duties, which may include opening, sorting, and distributing mail; preparing mailings; maintaining office supplies; filing; and performing other related activities.
• Handles patient correspondence.
• Assists customers with questions and directions; answers and directs telephone calls accordingly.
• Prepares documents for electronic scanning; performs scanning as assigned.
• Files a variety of materials; retrieves files and provides information from files as directed; maintains logs.
• Performs other related duties as assigned.

Benefits

• Health Benefits coverage may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED