Hospital Assistant 3
About The Position
Under the direction of Guest Screening Services leadership, the Guest Screening Services Representative’s primary focus will be to ensure guest screening services are effectively delivered to patients and guests of UCSF Health. They will have responsibility to greet, screen check-in and badge patients and visitors. They will also round, survey and assist as needed in waiting areas as directed by leadership. Guest Screening Services Representatives will have responsibility for trouble shooting customer service challenges and to resolve customer service issues for the best possible outcomes for the people we serve. At times this will include escorting guests in a wheelchair to their destination, and using UCSF training for safely moving patients and guests. If lift equipment is needed, they will follow established procedures to arrange safe movement with the Transport Department. They must have the ability to perform and prioritize multiple tasks and work well with staff, patients and families in a complex environment. They will serve as a trainer and model for screening, checking-in, badging and customer service and PRIDE values for everyone that we serve. The Guest Screening Services Representative will be responsible at times to represent our department and division as requested at UCSF Health meetings. They are expected to exemplify UCSF Health values through demonstration of exceptional service and follow UCSF Health Policies and Procedures.
Requirements
- Ability to perform and prioritize multiple tasks.
- Ability to work well with staff, patients and families in a complex environment.
- UCSF training for safely moving patients and guests.
- Follow established procedures to arrange safe movement with the Transport Department if lift equipment is needed.
Responsibilities
- Greet, screen check-in and badge patients and visitors.
- Round, survey and assist as needed in waiting areas.
- Troubleshoot customer service challenges and resolve customer service issues.
- Escort guests in a wheelchair to their destination.
- Use UCSF training for safely moving patients and guests.
- Arrange safe movement with the Transport Department if lift equipment is needed.
- Perform and prioritize multiple tasks.
- Work well with staff, patients and families in a complex environment.
- Serve as a trainer and model for screening, checking-in, badging and customer service and PRIDE values.
- Represent the department and division at UCSF Health meetings as requested.
- Exemplify UCSF Health values through demonstration of exceptional service.
- Follow UCSF Health Policies and Procedures.
Benefits
- Total compensation information available at https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
