Hospital Answering Service Operator

TEKsystems•Boston, MA

2d•Onsite

About The Position

We are seeking high‑calibre Customer Service Representatives to support a 24/7 healthcare call centre environment. Representatives will handle high‑volume inbound calls from patients, doctors’ offices, hospitals, and smaller medical clinics. This role is critical to patient care and clinic operations and is considered an essential position. This opportunity is best suited for individuals who are reliable, professional, eager to learn, and committed to long‑term employment.

Requirements

Call centre or high‑volume customer service experience required
Strong phone presence with clear, confident communication skills
Ability to type 40+ WPM while actively engaging on calls
Experience handling sensitive or high‑stakes conversations
Demonstrated reliability and strong attendance history
Ability to remain calm and focused under pressure
Must have 10 hours of daily availability to be scheduled
Near‑perfect attendance – reliability is critical for this role
Attendance during training is mandatory

Nice To Haves

Familiarity with medical terminology
Previous healthcare or medical call centre experience

Responsibilities

Answer high‑volume inbound calls from patients and medical professionals
Determine the appropriate on‑call provider for hospitals and clinics
Accurately locate and verify provider contact information using internal databases
Triage and route calls to the correct medical professional or department
Maintain professionalism and empathy while handling sensitive patient information
Meet performance metrics, including 85% of calls answered within 30 seconds