Hospital Admissions Rep - Evening Shift, Full Time Onsite

Guidehouse•Los Angeles, CA

5d•Onsite

About The Position

The Hospital Admissions Representative is responsible for obtaining and verifying demographic information, insurance benefits and eligibility. Assigns the correct medical record and account number; therefore, providing a database which ensures accurate billing and clinical information. This is a full-time position working 6pm-2:30am, every other weekend, rotating holidays. The schedule may be adjusted according to the needs of the business based on patient census.

Requirements

High School Diploma or equivalent required.
Minimum 0-1 year experience in a medical setting or heavy customer service environment utilizing data entry skills, insurance or other online websites and various software applications, including volunteer work.
Current BLS certification from American Heart Association OR ability to obtain 90 days post hire.
Ability to obtain AVADE training offered by MLK Community Hospital within 30 days from start date.

Nice To Haves

2 years of ED admitting experience.
Ability to type a minimum of 35 CWPM.
Computer skills and proficient in Microsoft Office software programs.
Medical terminology knowledge.
Ability to greet and effectively relate to patients, physicians and staff.
Great organizational skills and the ability to set priorities and manage time effectively.
Great interpersonal skills and the ability to communicate effectively both orally and in writing.
Ability to maintain a professional demeanor in a high stress environment.
Ability to deal with pressure and complaints.
Presents oneself in a professional manner through appearance and conduct.

Responsibilities

Responsible for obtaining complete and accurate demographic and financial information from a variety of sources, including patient interviews, physician offices and in-house departments.
Obtains required signatures on legal consents and insurance forms.
Performs required pre-certification, credit referral or deposit collection.
Enters data in computer and thoroughly documents any incomplete admissions/registrations in manner prescribed.
Obtains pre-certification, referral or authorization number and updates patients file.
Notifies patients, family members, physicians and/or supervisors of insurance coverage issues, notifies patients of co-payments, deductibles or deposits needed, documenting all information in computer system.
Reviews Physician’s orders for completion and ensures all required information is listed.
Completes Medicare Compliance and obtains ABN if necessary.
Knowledge of all Federal, State and Local Laws pertaining to insurance rules and regulations.
Maintains multiple computer systems.
Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor.
Answers telephone calls.
Follows pre-established script and provide assistance to callers.
Completes all shift duties in a timely and accurate manner.
Complies with all safety regulations, policies and procedures as defined by Customer.

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program