Hospital Admissions Coordinator

KVC Health Systems•St. Louis, MO

2d•Remote

About The Position

Join a fast-paced remote team supporting vulnerable populations through compassionate, trauma-informed care. In this role, you’ll manage incoming referral calls, coordinate admissions into available inpatient beds, and connect individuals to appropriate levels of care when inpatient placement is not suitable. Responsibilities include communicating with referral partners, guardians, and individuals in crisis, de-escalating challenging situations, multitasking across multiple systems and EHR platforms, and collaborating with internal and external teams to ensure timely placements. Ideal candidates are organized, professional under pressure, strong communicators, and passionate about making a positive impact through service and support.

Requirements

Bachelor’s degree in a relevant field (i.e. Social Work, Education, Sociology, Psychology, Counseling, Human Relations, or Criminal Justice) preferred.
A high school diploma or equivalent with a minimum of two years of relevant experience (e.g., working with vulnerable populations, intake coordination, or crisis management may be considered.
Valid drivers license and auto insurance.
At least 21 years of age.
One or more years of related experience.

Nice To Haves

Supervisory experience preferred.
At least two years of experience working with economically disadvantaged, vulnerable, or at-risk youth and adults.
Highly organized, technologically proficient, and comfortable working in a fast-paced remote environment using Microsoft 365, Electronic Health Records (EHR), OneDrive, Teams, and other digital tools.
Strong multitasking, communication, and time management skills are essential for handling calls, emails, documentation, and care coordination simultaneously.
Able to work independently, troubleshoot problems effectively, and collaborate with remote teams while maintaining accuracy and attention to detail.
Experience with crisis intervention, de-escalation techniques, and trauma-informed care is strongly preferred.

Responsibilities

Provide respectful, trauma-informed support to children, youth, adults, families, and community partners
Manage intake calls, walk-ins, and referrals for psychiatric hospital admissions
Coordinate placements into available inpatient beds or refer individuals to appropriate outpatient care
Communicate with referral partners, guardians, health plans, and internal teams to ensure timely care coordination
De-escalate crisis situations using approved trauma-informed techniques
Complete accurate intake assessments and maintain detailed documentation in Electronic Health Records (EHR) systems
Maintain confidentiality and ensure accurate data entry, reporting, and recordkeeping
Multitask across multiple systems and communication platforms, including EHR and Microsoft Teams
Work independently to troubleshoot issues and maintain efficient workflow in a fast-paced remote environment
Build positive relationships through strong communication, active listening, and interpersonal skills
Stay current on organizational policies, procedures, programs, and community resources
Maintain organized, professional workspaces and support daily operational needs
Participate in staff meetings, trainings, and ongoing professional development opportunities
Demonstrate professionalism, attention to detail, and commitment to diversity, equity, and inclusion
Additional duties may be assigned based on organizational needs and staff qualifications.