Hospital Administrator - Seattle / Tacoma, Washington

Lakefield Veterinary Group • Washington, DC

1d • Onsite

About The Position

This role blends hospitality, client communication, and hospital management to create a seamless experience for our clients and a positive, collaborative environment for our team. You’ll be a key partner in helping our veterinary professionals focus on what they do best—delivering exceptional patient care.

Requirements

• High school diploma or equivalent required
• 3–5 years of management experience in customer service, healthcare, hospitality, or a veterinary setting.
• A compassionate, emotionally intelligent leader who remains calm and resilient in a fast-paced environment.
• Excellent verbal and written communication skills with a client-centered approach.
• Strong organizational and multitasking abilities.
• Familiarity with practice management systems, payment processing, and digital communication tools.
• Ability to collaborate effectively while maintaining confidentiality and professionalism.

Nice To Haves

• bachelor’s degree in Management, Communication, Business Administration, or a related field preferred.
• Experience in client service or veterinary client relations strongly preferred.

Responsibilities

• Welcome and check in clients with warmth and professionalism.
• Build trust and provide reassurance for pet parents, especially during emotional or stressful visits.
• Guide clients through their visit, including rooming, consultations, and checkout.
• Communicate clearly about processes, services, timelines, and costs to promote transparency and confidence.
• Send SMS updates and coordinate scheduling to keep visits running smoothly.
• Support seamless communication between in-person care and digital services.
• Monitor client flow to minimize wait times and maintain a calm, organized front-of-house environment.
• Maintain a clean, welcoming, and professional client-facing space.
• Communicate with referring veterinary partners and ensure medical records are shared promptly to support continuity of care.
• Foster a compassionate, accountable, and collaborative hospital culture.
• Oversee hospital operations, efficiency, and financial performance, including daily metrics such as revenue, labor costs, and average invoice.
• Recruit, onboard, train, and mentor hospital staff.
• Manage staff scheduling, including support team schedules and assistance with doctor scheduling.
• Provide ongoing performance management, feedback, recognition, and formal evaluations.
• Handle hospital payroll, inventory management, and accounts payable/receivable.
• Manage facilities and equipment maintenance.
• Ensure compliance with OSHA, DEA, and other regulatory agencies, as well as state, federal, and local employment laws.
• Build strong relationships with local veterinarians and represent the practice at community events.

Benefits

• support operational support and resources that allow teams to thrive
• environment where team members feel respected, supported, and empowered to deliver outstanding care

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED