Hospital Administrator (HR Operations)

Timberline Veterinary Emergency and Specialty•Seattle, WA

3d•Onsite

About The Position

The Hospital Administrator is responsible for managing the day-to-day operations (including client care, veterinary assistants, liaisons, and technical support staff), overseeing HR systems and processes, and ensuring alignment with TVES’s mission and long-term strategic goals. This position supervises 2-3 managers and it reports directly to TVES’s founders, CEO, and Board of Directors. The Administrator is expected to: Lead and manage all hospital-wide non-clinical functions, Lead and execute all human resource operations responsibilities, Promote a culture of safety, engagement, and accountability, Serve as a visible and approachable presence for staff, clients, and referring veterinary practices. This is a 5 day a week in person position that requires determination of a set schedule to provide visibility to all staff members.

Requirements

Bachelor’s degree required
5+ years of experience in hospital administration, healthcare management, or veterinary operations
Demonstrated experience leading teams, managing HR functions including recruiting and employee relation matters, and navigating organizational change
Strong interpersonal, communication, and conflict-resolution skills
Proficient with HR systems and hospital software (e.g., HRIS, practice management tools, Excel)
Knowledge of labor laws, benefits administration, and employee relations best practices

Nice To Haves

Master’s degree or HR certification (e.g., SHRM-CP, CVPM) preferred
24/7 operations experience preferred
Any experience with Rippling payroll is a plus!
Empathetic and emotionally intelligent leader
Strong organizational, analytical, and strategic planning abilities
Comfort working in a fast-paced, high-emotion environment
Commitment to continuous improvement and professional development
Proven track record in building strong engaged teams
Previous experience using Rippling
Passion for animal care and community engagement

Responsibilities

Lead and manage all hospital-wide non-clinical functions
Lead and execute all human resource operations responsibilities
Promote a culture of safety, engagement, and accountability
Serve as a visible and approachable presence for staff, clients, and referring veterinary practices
Hire, train, motivate and lead assigned department managers.
Ensure efficient hospital workflows, staff and resource allocation, and team communication among all hospital departments
Assure staffing is in line with budget
Participate in and influence strategic planning efforts with the senior leadership team
Foster a collaborative, inclusive, and growth-oriented workplace culture
Oversee initiatives for safety, staff wellness, and quality improvement
Manage the day-to-day HR functions including recruitment (staff and doctors), interviewing, hiring, onboarding, performance management, and terminations
Partner with the marketing team on recruitment campaigns and internal communications
Leverage technology to design and place job ads in Rippling, conduct first round phone screens for all open positions, schedule interviews for managers, check references, and issue offer letters
Support compliance with employment laws (FMLA, PFML, COBRA, OSHA, etc.) in coordination with fractional HR consultant, and ensure adherence to the employee handbook
Manage HR records, systems, and reporting; oversee time-off tracking and worker’s compensation cases
Manage PFML and other leave requests, workplace accommodations, and intermittent work schedules (with guidance from the Fractional HR Consultant as needed)
Coordinate with employment attorney to annually update and communicate handbook policies (January) and coordinate with CFO and benefits broker to administer annual open enrollment for benefits (May)
Coordinate staff evaluations, 30 and 60-day check-ins, six month and first year review, annual performance reviews, and job satisfaction assessments
Design and implement leadership development, employee engagement, and retention programs
Develop and oversee Performance Improvement Plans (PIPs)
Oversee the management of the the client care team to uphold exceptional customer service standards
Review and update training materials, communication scripts, and client protocols
Lead resolution of escalated client concerns and respond to online reviews
Perform other duties as assigned by the founders, CEO or Board of Directors to support the mission, operations, and continued growth of TVES