Hospice VP of Operations

UnitedHealth Group•San Antonio, TX

1d•$116,064 - $174,096•Onsite

About The Position

A part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together. As the Hospice Vice President of Operations, you will provides strategic and operational leadership for all clinical, financial, and business performance within an assigned POD or Zone. This role ensures strong operational execution, quality outcomes, and financial health across the assigned geography by translating organizational strategies into local operating plans. The VP leads agency level directors through goal setting, performance coaching, and structured accountability to strengthen operational capabilities and drive consistent execution. Working cross-functionally with senior leadership, Business Development, HR, and other corporate partners, the VP ensures quality, compliance, and operational efficiency while fostering a culture of continuous improvement.

Requirements

5+ years of supervisory or administrative experience in hospice, home health, or related healthcare programs
Experience operating within a multi-site or multi-location structure, ideally with oversight of a POD, Zone, or similar operational unit
Demonstrated working knowledge of hospice/home health regulations, reimbursement, and operational standards
Proven skills in personnel leadership, operational management, and financial performance oversight
Solid critical-thinking and strategic-execution capabilities
Demonstrated ability to lead through change and drive results
Ability to build collaborative, trusting relationships and communicate effectively across all levels
Demonstrated leadership behaviors that motivate, engage, and inspire teams
Driver’s License and access to reliable transportation

Nice To Haves

Licensed clinician (RN, PT, OT, ST) or physician background

Responsibilities

Leads the development and execution of a comprehensive POD/Zone-level operational plan, identifying performance gaps, growth opportunities, and environmental factors affecting success
Translates organizational goals into measurable objectives for Agency leaders, ensuring clarity, alignment, and accountability
Drives operational, clinical, and business development performance by coaching leaders and holding them accountable for meeting volume, growth, quality, and efficiency targets
Achieves or exceeds financial targets, including operating margin and revenue—by optimizing operational processes and implementing corrective actions when needed
Partners with regional leadership and finance teams to support annual budgeting, forecasting, and ongoing financial management for the POD/Zone
Advances a culture of quality and continuous improvement, ensuring active engagement in performance analytics, action planning, and execution of improvement initiatives
Oversee POD/Zone budget monitoring and forecasting to ensure accuracy, compliance, and alignment with organizational objectives
Collaborates with Business Development to accelerate growth, assessing and operationalizing new opportunities within the POD/Zone
Executes timely talent decisions and partners with HR to ensure effective hiring, performance management, corrective action, talent reviews, and employee relations oversight
Conducts regular performance reviews with Agency leaders to assess operational, clinical, and business development metrics, mitigating risks and strengthening leadership capability
Ensures compliance with all regulatory, policy, and payer requirements, including hospice, Medicare, Medicaid, and organizational standards
Performs all other duties as assigned