Hospice Volunteer Coordinator

Trinity Health•THHS - Johnson Memorial Home Care & Hospice, CT

1d•Onsite

About The Position

Trinity Health Of New England At Home serves patients and their loved ones by providing a variety of in-home services including but not limited to nursing, social work and physical/occupational/speech therapies. We are committed to providing compassionate, exceptional care where people are most comfortable: at home! A Catholic, Mission-driven, non-profit organization, we are affiliated with Johnson Memorial Hospital of the Trinity Health Of New England health system and are part of Trinity Health At Home, a National Health Ministry of Trinity Health, one of the largest Catholic healthcare systems in the United States. The Coordinator of Volunteer Services plans the volunteer program for the integrated Hospice and Home Health agency and participates in strategic planning efforts for volunteer recruitment. Also provides functional supervision of volunteers.

Requirements

BA in Healthcare Social Sciences or related field, or comparable experience.
One year supervisory experience in healthcare, preferably in a Hospice environment.
Ability to work in team setting.
Familiarity with principles related to death and dying.
Commitment to the philosophy and policies of Hospice care.
Current motor vehicle driving license and use of personal vehicle.
Ability to consistently demonstrate commitment to the mission and Organizational Code of Ethics and adhere to the Compliance Program.

Nice To Haves

Two years work experience with volunteer programs strongly preferred.

Responsibilities

Manage and coordinate the hospice volunteer program, ensuring compliance with organizational policies, CHAP standards, Medicare Conditions of Participation, and applicable regulations.
Recruit, interview, screen, onboard, train, supervise, and retain volunteers to support patient care, administrative, and community education activities.
Develop and maintain volunteer program policies, procedures, records, and reporting, including tracking volunteer hours and regulatory documentation.
Collaborate with interdisciplinary hospice teams to assess client needs, assign volunteers appropriately, and support individualized plans of care.
Serve as liaison between volunteers and hospice staff, facilitating communication, participation in care conferences, and integration within the hospice program.
Monitor volunteer performance through evaluations, documentation review, and feedback from staff, clients, and families.
Provide ongoing volunteer engagement and support through meetings, recognition efforts, communications, and educational opportunities.
Ensure delivery of high-quality, customer-focused services that support continuous quality improvement, positive patient outcomes, and employee satisfaction.
Maintain current knowledge of hospice best practices, regulatory requirements, and ethical standards to ensure program effectiveness and compliance.
Perform administrative and operational responsibilities independently, completing assignments accurately and in a timely manner.