Hospice Sales Director

Well Care Health • Advance, NC

10d • Hybrid

About The Position

The Hospice Director Sales works under the supervision of the VP, Business Development. Responsible for fostering relationships to develop and implement growth opportunities in hospice. Oversees the routine operations for the hospice sales team. Represents the division in varies events to build and sustain professional relations and awareness in community. Guides the development and implementation of sales strategies and plans to enhance market share, and operating margins. Performs other duties as assigned. PRIMARY JOB DUTIES Increases public awareness of the agency through consistent engagement and vendor support opportunities. Hires, onboards and develops sales team members to include Managers, Account Executives, and Transitional Care Liaisons. Guides the development and implementation of sales strategies and develop plans to enhance market share, operating margins. Organizes and performs work effectively and efficiently. Demonstrates positive interpersonal relations in dealing with all members of the department and the community. Effectively demonstrates the mission, vision, and values of the Agency on a daily basis. Maintains confidentiality.

Requirements

• High School diploma required.
• Minimum of two years management experience.
• Current knowledge of fundamental home care and home health principles and practice.
• Ability to speak clearly and effectively before small and large groups.
• Ability to communicate, both orally and in writing, and to be literate in the English language.
• Excellent interpersonal skills including the ability to interact and communicate in a professional and tactful manner with coworkers, physicians, patients and families and the general public.
• Ability to stand, walk and/or sit for extended periods of time.
• May require bending and stooping.
• Ability to analyze data to identify staff and departmental learning needs.
• Ability to systematically assess, plans, implements and evaluate marketing activities.
• Ability to teach staff of varying educational backgrounds.
• Demonstrate long and short term memory.
• High-level problem solving and reasoning skills.
• Able to prioritize duties, learn new skills and use supportive services appropriately.
• Must have a valid North Carolina driver’s license and an operational vehicle.

Nice To Haves

• Bachelor’s degree in marketing, social work or nursing preferred.
• Prior experiences that would encompass marketing, public relations, consulting or sales preferred.

Responsibilities

• Increases public awareness of the agency through consistent engagement and vendor support opportunities.
• Hires, onboards and develops sales team members to include Managers, Account Executives, and Transitional Care Liaisons.
• Guides the development and implementation of sales strategies and develop plans to enhance market share, operating margins.
• Organizes and performs work effectively and efficiently.
• Demonstrates positive interpersonal relations in dealing with all members of the department and the community.
• Effectively demonstrates the mission, vision, and values of the Agency on a daily basis.
• Maintains confidentiality.
• Develops and presents to internal/external stake holders regarding additional resources needed in market.
• Identifies community related issues and implements appropriate measures for support.
• Takes initiative to create and maintain strong professional relationships with clinical/operational partners to ensure effective communication.
• Develops input for marketing communication/education materials.
• Represents the region in activities involving professional contacts with physicians, hospitals, public health agencies, associations, executive level opportunities, and similar health groups and institutions, to inform them of the availability of Medicare services.
• Interviews, hires, onboards, and supports the training and development of the hospice sales teams. Including but not limited to Account Executives, Sales Managers, and Transitional Care Liaisons.
• Develop Sales Managers to perform at their highest potential in order to achieve performance goals by conducting the following activities including but not limited to: professional development, role playing, coaching, mentoring, increasing community awareness, conducting ride alongs, and creating strategic sales plans.
• Review and analyze regional admission and non-admission data and trends on a weekly, monthly and quarterly basis, per Sales Manager and their teams.
• Analyze weekly 5x5 meeting documentation to deliver targeted coaching, strategic direction, and market share insights to Sales Managers and the broader sales team.
• Conduct weekly touchpoints with Sales Managers and sales teams to drive alignment on strategy, performance, and execution.
• Guide Sales Managers and their teams in targeting high-growth accounts and identifying opportunities to establish new territories in underserved markets.
• Collaborate with senior leadership to strategize for growth and assist with implementation and execution of specialty programs and protocols that provide improved hospice services.
• Responsible for monitoring the execution of programs and service provision through ongoing quality assurance visits with referral sources and working with their operational team members.
• Responsible for meeting and exceeding annual referral and admission goals as set by senior leadership, as well as assisting the regional sales team to do the same.
• Partners with clinical/operational team members to meet key metrics including but not limited to: conversion rate >80%, unbilled < 15% of revenue, and providing education to referral sources regarding industry changes for, hospice i.e. F2F orders, Telehealth, Quality, and Payment updates.
• Meets with executive level leadership in key accounts no less than quarterly.
• Participating in continuous performance improvement and completing all required educational programs for the agency and profession.
• Recognizing and performing duties in an independent manner.
• Accepting personal responsibility for the completion and quality of work outcomes.
• Assists other team members to ensure completion of all work assignments.
• Meeting productivity expectations.
• Maintaining a clean and safe environment.
• Demonstrating respect for team members.
• Managing stress and personal feelings without negative impact on the team.
• Maintaining positive attitude about assignments without negative impact on the team.
• Promoting professional / personal growth of co-workers by sharing knowledge and resources.
• Working collaboratively and cooperating with all members of the management team.
• Maintains and promotes customer loyalty.
• Responds to all customers in a courteous, sensitive and respectful manner.
• Abides by the confidentiality and ethics policies of Well Care.
• Completes the review period without formal disciplinary action.
• Presents a clean and neat appearance in personal attire and one’s work area.
• Performs his/her job in accordance with documented procedures established to maintain the safety and health of patients, employees and visitors.

Benefits

• For over 38 years, our unwavering commitment to our patients and employees has driven our success, and we take pride in the legacy we’ve built together.
• As a family-owned and operated organization, we have brought together over 650 skilled and compassionate professionals dedicated to providing exceptional home health and hospice care to patients and families across the Carolinas.
• Our mission is straightforward and inspiring: Keeping our Communities Healthy, Happy, and at Home!
• In response to the growing healthcare needs in our region, we are looking for experienced healthcare professionals to join our expanding team.
• This is a unique and exciting career opportunity - the chance to make a significant impact.
• We’re honored to be recognized as one of the nation’s top home health providers, proudly achieving 5-star patient care ratings in nearly every area we serve—putting us in the top 5% of agencies nationwide.
• We invite you to explore our current job openings and find roles that resonate with your passions, skills, and goals.
• Our user-friendly website makes it easy to track your application progress and discover new job postings that could be a great fit.
• Thank you for considering joining the Well Care Health family—we can’t wait to welcome you aboard!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED