Hospice Program Assistant

Alternate Solutions Health Network • Bloomington, IN

1d • Onsite

About The Position

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY. As a Hospice Program Assistant, the work you do every day makes a difference in the lives of our patients by assisting the field staff in providing exceptional care by scheduling visits to meet client care needs effectively and efficiently. Alternate Solutions Health Network collaborates with health systems in joint venture partnerships to create a post-acute care solution to deliver efficient centralized operations that is patient focused. Our company has been dedicated, since the very beginning, to transforming the quality of care for our team and our patients.

Requirements

• Compassionate communicator with a positive attitude.
• Patience is a virtue when working with patients, families, physicians, and coworkers.
• Attention to detail is critical, as is being observant and following directions.
• Critical thinker and the ability to problem solve clinical needs.
• Technical skills to include Microsoft products and EMR systems.
• High-School graduate or equivalent
• At least one year of experience in the Health Care industry
• Proficiency in medical terminology
• Capable of all physical demands

Nice To Haves

• Associates Degree preferred
• experience in home care/hospice is desirable

Responsibilities

• Assign new patients to clinicians according to scheduling protocols.
• Ensure that all patients’ and field staff inquiries or concerns are addressed courteously and promptly adding to the overall outstanding patient experience.
• Coordinate day-to-day schedules for field staff.
• Address missed, declines, unverified, and reassigned visits with field staff.
• Manage daily workflow in company database and process daily and weekly report.
• Respond promptly and courteously to all patients’ inquiries or problems.
• Collaborate with director/supervisor regarding client concerns or complaints.
• Understand and practice agency policies and procedures and follow Medicare guidelines.

Benefits

• medical, dental, and vision insurance with flexibility for you to select what works best for you.
• Eligible teammates receive paid time off
• may participate in the 401K, if they choose.
• Historically the company has matched 401K contributions which helps build your nest egg even faster.
• company paid life, disability insurance
• a robust Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees