Hospice Office Manager (LPN)

Lifecare Home Health Family•Carrollton, GA

5d•Hybrid

About The Position

The Business Office Manager, reporting to the Administrator or designee, oversees and coordinates branch-level business office and administrative operations in compliance with all federal, state, and local regulations. This role ensures operational consistency, regulatory readiness, and administrative excellence while supporting employee onboarding, agency growth, quality initiatives, and survey preparedness.

Requirements

Minimum of two (2) years of administrative or office experience; healthcare experience preferred.
Strong organizational, time management, and communication skills.
Demonstrated ability to prioritize workflows and implement process improvements.
Proficiency in Microsoft Office; experience with Paylocity and WellSky preferred.
Ability to maintain confidentiality and handle sensitive information appropriately.
Requires sitting, standing, and walking.
Ability to manage stressful situations with professionalism and composure.
Work may be performed across multiple facilities and office environments.
Reliable transportation required.
Participation in required continuing education and mandatory training programs.
Commitment to ongoing professional development to enhance job-related knowledge and skills.
Willingness to perform additional duties as assigned.

Nice To Haves

healthcare experience preferred
experience with Paylocity and WellSky preferred

Responsibilities

Direct, develop, and supervise all business office activities to support agency clerical and administrative operations.
Supports HR onboarding processes and Paylocity workflows.
Maintains office licensure and regulatory documentation in accordance with state and federal requirements.
Supervises Support Specialist staff and performs support duties in smaller agencies as needed.
Manages WellSky user licenses, access, and system permissions.
Maintains office phone rosters and telecommunications processes.
Oversees PECOS reporting, print queue monitoring, and missed visit tracking.
Supports HR survey readiness and conducts QAPI personnel file audits.
Maintains QAPI infection control logs and assists with quality reporting initiatives.
Coordinates interdepartmental communication with HR, IT, Payroll, Billing, and Accounts Payable.
Assists with Accounts Payable by reviewing invoices and submitting for approval.
Supports payroll processes to ensure timely, accurate communication, documentation, and issue resolution.
Manages medical and office supply ordering, inventory, and stocking.
Maintains office equipment through preventive maintenance, troubleshooting, and repair coordination.
Processes employee terminations (EAFs) in coordination with Human Resources, including documentation, system access removal, and departmental notification.
Assists with medical record requests in compliance with HIPAA, regulatory standards, and company policy.
Supports emergency preparedness activities, including plan maintenance, documentation, drills, compliance tracking, and coordination with leadership.
Assists with scheduling functions as needed.
Tracks, distributes, and documents physician/provider orders to ensure timely completion.
Maintains accurate physician/provider contact information.
Assists with timely collection of Face-to-Face (F2F) documentation.
Performs other clerical and administrative duties as assigned.