Hospice Liason (Patient Advocate)

Ovation Hospice of Denver•Colorado Springs, CO

3h•Onsite

About The Position

Ovation Hospice is seeking an outstanding Patient Advocate to join our growing team in Phoenix. If you are a compassionate, driven professional who thrives in building relationships and making a difference in the lives of patients and families, we want to meet you. As part of the Ovation family, you’ll work alongside a team of dedicated, caring professionals who are committed to supporting patients on their end-of-life journey with dignity and respect.

Requirements

Bachelor’s degree in healthcare, social work, counseling, or related field
Minimum 2 years of experience in patient advocacy, hospice, palliative care, or healthcare sales
Strong knowledge of hospice and end-of-life care, patient rights, and advance directives
Excellent verbal and written communication and relationship-building skills
Compassionate and empathetic approach to patient and family needs
Problem-solving skills with the ability to mediate and resolve concerns effectively
Proficiency with electronic medical records (EMR) and related technologies

Responsibilities

Identify and analyze target markets within the service area to grow referrals
Build and maintain relationships with physicians, hospitals, assisted living and skilled nursing facilities
Present Ovation Hospice services and credentials to potential referral sources
Develop and execute a strategic sales and marketing plan, including goals and timelines
Assist office staff with obtaining physician signatures, delivering IDG updates, and other outreach needs
Maintain accurate records and ensure compliance with all regulatory standards
Partner with the interdisciplinary hospice team to deliver holistic, patient-centered care