Hospice Account Executive / Patient Care Advocate

Lifecare Home Health Family•Reno, NV

9d•Hybrid

About The Position

Join Infinity Hospice Care (part of the LCHH family!) in the Northern Nevada rural market (Fernley, Fallon, Yerington, Smith Valley). Drive measurable referral growth through strategic relationship development with physicians, hospitals, and key referral partners. As our Hospice Account Executive, you will own territory expansion, execute targeted outreach strategies, and cultivate partnerships that expand access to care and connect more patients to the services they need. Our organization supports patients and referral partners with coordinated care delivered in the home throughout the post-acute continuum. We utilize Nestmed AI Scribe to streamline workflows so clinicians can focus on compassionate, patient-centered care. We offer a strong compensation package including base plus commission with 401(k), health, and life benefits, as well as continuing education and recognition programs, and a supportive work environment with collaborative teams committed to accountability and clinical excellence.

Requirements

Bachelor’s degree in marketing or related field or equivalent professional experience.
Minimum of two (2) years of experience in hospice sales or a related industry with a proven record of achieving incremental growth in direct sales.
Experience delivering high-quality outcomes and growth.
Establishing and maintaining professional and effective relationships with internal and external teams.
Proficient in using Microsoft programs for internal and external communications, presentations, database tracking/reporting, and spreadsheet applications.
Must have excellent oral communication skills.
Is self-directed and possesses the ability to work with little supervision.
Reliable transportation and valid auto liability insurance.
Prolonged standing and walking required, with the ability to lift up to 50lbs and move patients.
Ability to communicate with patients, families, physicians, co-workers, and visitors to be able to exchange accurate information regarding patient condition and health status.
Ability to hear the nature of sounds.
Ability to give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times.
Ability to view, record, or type data quickly and accurately.
Ability to determine resources needed to provide quality patient care.
Ability to travel to community locations, clinics, hospitals, homes, and office/support center locations as needed to promote and educate on hospice services.

Nice To Haves

Proficiency in using a CRM solution is preferred.

Responsibilities

Develop business partnerships by making effective sales contacts, calls, and presentations.
Grow and promote hospice programs and services while maintaining the standards of practice consistent with quality end-of-life care.
Serve as the agency staff representative with physicians, facilities, discharge planners, and community agencies.
Responsible for the overall development and referral growth of the assigned territory.
Foster good working relations with physicians, third-party payors, and community agencies.
Develop, implement, and evaluate quarterly and annual territory plans to achieve growth goals and to implement agreed upon strategies and actions.
Develop business relationships with providers by making effective sales calls and presentations to targeted referral sources.
Maintain professional and clinical knowledge of provider services.
Act as liaison between referral partners and agencies to communicate information about new products, programs, and service delivery.
Meet with patients and families to discuss home care services, individual needs/concerns, and manage expectations, as needed.
Take the initiative in building relationships within the Intake department and with the appropriate patient care resources staff to assure the establishment of effective communication with referral sources and internal stakeholders.
Update and maintain customer and competitor profiles, log daily call activity, and document plans for follow-up activities with referral sources.
Serve as agency staff liaison with physicians, facility nurses, social workers, discharge planners, and community agencies; work with various community agencies to facilitate the delivery of appropriate services for potential patients.
Participate in marketing efforts for the purpose of educating the healthcare community about hospice programs, including physician calls, lunch and learns, health fairs, speaker’s bureau, and CEU programs for healthcare providers.
Prepare monthly tracking reports on referral sources and keep agency informed of key marketplace changes relating to providers and competitors.
Work well with colleagues, cooperating with others, and accepting and providing constructive feedback.
Utilize current Agency and department-specific software to complete assignments.
Promote timely, high-quality care to patients and caregivers with life-limiting illnesses.
Demonstrate an in-depth knowledge of and ensure compliance with all local, state, and federal laws relating to the operations of the Agency.
Provide counsel to the Agency regarding the needs of the community and program development, including program financial viability.
Communicate with attending physicians, hospice physicians, and other physicians involved in the patient’s care.
Timely submission of all required paperwork.
Demonstrate commitment and professional growth by participating in hospice-sponsored in-service programs and maintaining or improving competency.
Promote the Hospice’s philosophy and administrative policies.
Meet productivity standards.
Provide effective communication to patients, their family members, team members, and other health care professionals.
Carry out other duties as assigned by leadership.