Hospice Intake Coordinator

Capital Hospice & Palliative Care • Oakbrook Terrace, IL

7d • Onsite

About The Position

Capital Hospice & Palliative Care LLC is seeking a dependable and compassionate Hospice Intake Coordinator to support our hospice and palliative care operations. The Intake Coordinator will serve as an important point of contact for patients, families, healthcare facilities, physicians, vendors, caregivers, and members of the interdisciplinary team. This position is responsible for handling incoming calls, coordinating patient supplies and durable medical equipment (DME), processing hospice and palliative care referrals, maintaining accurate records, and providing administrative support to the clinical team. The ideal candidate has previous medical office or healthcare experience and strong communication, organization, and data-entry skills. Previous hospice or home health experience is preferred. Medical Assistant experience or certification is strongly preferred.

Requirements

• Previous medical or healthcare experience required.
• Knowledge of basic medical terminology.
• Strong telephone and customer service skills.
• Excellent verbal and written communication skills.
• Strong computer and data-entry skills.
• Excellent organization and attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Ability to communicate professionally with patients, families, physicians, facilities, vendors, and healthcare staff.
• Ability to recognize urgent concerns and appropriately escalate them to clinical personnel.
• Ability to maintain confidentiality and comply with HIPAA requirements.

Nice To Haves

• Medical Assistant (MA) experience or certification preferred.
• Previous hospice or palliative care experience.
• Previous home health or post-acute healthcare experience.
• Experience with hospice intake or referral coordination.
• Experience coordinating DME or medical supplies.
• Experience working with an EMR/EHR system.
• Experience with medical records and referral processing.

Responsibilities

• Answer incoming telephone calls professionally and courteously.
• Triage calls and route messages to the appropriate clinical, administrative, or support staff.
• Identify urgent patient or caregiver concerns and immediately escalate them to the appropriate clinical personnel.
• Accurately document messages and ensure timely follow-up.
• Receive and process hospice and palliative care referrals.
• Track referrals and follow up on missing information or documentation.
• Enter patient demographics, referral information, physician information, facility information, and other required data into the appropriate systems.
• Maintain accurate and organized referral and patient records.
• Assist with obtaining medical records and documentation needed to process referrals.
• Order patient supplies and coordinate deliveries.
• Coordinate the ordering, delivery, exchange, and discontinuation of durable medical equipment (DME).
• Communicate with DME companies, medical supply vendors, healthcare facilities, caregivers, physicians, and clinical staff.
• Communicate referral information to the appropriate intake, clinical, or administrative team members.
• Assist with maintaining palliative care patient and referral information for reporting purposes.
• Provide general administrative support to hospice and palliative care teams.
• Maintain strict patient confidentiality and comply with HIPAA and organizational policies.
• Perform other intake and administrative duties as assigned.

Benefits

• The Intake Coordinator helps ensure that referrals, patient needs, supplies, equipment, and communication are handled efficiently so our clinical team can provide timely, compassionate care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed