Hospice Intake Coordinator

Lifecare Home Health Family•Spring Valley, NV

14h•Onsite

About The Position

Join Infinity Hospice Care, part of the LCHH family! Serving Texas, Florida, Nevada, Georgia, and Arizona, we provide skilled nursing, therapy, homecare, hospice, palliative care, and private duty services. This role assists in the coordination of patient care under the direction of the Business Office Manager. The ideal candidate will promote and exemplify the company's mission, vision, and values, receive and enter all intake information into the computer, complete intake forms for admission approval, and contact patients to verify information and physician orders. They will also communicate with the business development team, discharge planners, and facility contacts for new and returning patients, comply with all areas of the Agency’s Compliance Program and HIPAA regulations, and assist in maintaining case management notes while ensuring patient record confidentiality. Effective communication with clients, families, team members, and other healthcare professionals is essential, as is demonstrating commitment and professional growth through in-service programs and maintaining competency.

Requirements

1 year experience in a general office environment.
Ability to communicate verbally and in writing effectively.
Demonstrates proven decision-making skills.
Must read, write, and comprehend English.
Must be able to utilize multiple computer information systems, including electronic medical record systems, electronic patient referral systems, and Microsoft Office.
High school diploma or equivalent.
Current driver's license in good standing. The employee is responsible for renewing their driver's license before it expires to continue employment.
Prolonged sitting, standing, and walking are required.
Ability to handle stressful situations in a calm and courteous manner at all times.
Requires working under some stressful conditions to meet deadlines and Company needs.

Nice To Haves

Preferred health care experience.
Intake Coordinator Level 2- the employee must hold a minimum of an active, unencumbered LVN/LPN licensure.
Intake Coordinator Level 2- the employee's responsibility is to maintain their licensure before it expires to continue employment.

Responsibilities

Promote /exemplify Company mission, vision and values at all times.
Receive all intake information and enter the appropriate information in the computer.
Complete intake forms and route them appropriately for admission approval.
Contact patients to verify correct contact information and that HHC has been ordered by their physician.
Communicate with the business development team, discharge planners, and facility contacts to receive new and returning patients in a timely manner.
Comply with all areas of the Agency’s Compliance Program and HIPAA regulations.
Assist in maintaining case management notes while maintaining the confidentiality of patient records.
Provide effective communication to clients, their families, team members, and other health care professionals.
Demonstrate commitment and professional growth by participating in in-service programs and maintaining/improving competency.