Hospice Intake Coordinator

Favoured Hospice • Dayton, MN

1d • Hybrid

About The Position

The Hospice Admissions/Intake Coordinator is responsible for managing the non-clinical intake process for potential hospice patients, ensuring smooth referral coordination, and supporting the transition into hospice care. This role works closely with the Admissions/Intake team, clinical staff, and referral sources to facilitate timely and compliant patient enrollment.

Requirements

• Efficient, empathetic, and ethical communication.
• Strong oral and written communication skills (phone, email, in-person).
• Professional composure under pressure.
• Service-focused attitude with compassion and patience.
• High school diploma or equivalent.
• Medical background preferred, especially in hospice or home health settings.

Nice To Haves

• Experience with Electronic Health Records (EHR) systems.
• Organizational and multitasking abilities.
• Experience in hospice or healthcare intake processes.
• Knowledge of hospice policies, Medicare, and regulatory requirements.
• Additional education in healthcare administration or related field preferred.

Responsibilities

• Receive and route incoming calls, emails, and referrals from patients, families, and referral sources.
• Complete all necessary paperwork, including patient verification, insurance verification, and documentation in the EHR.
• Gather and verify required documentation from referring providers.
• Coordinate with the Patient Care Coordinator to schedule admission and ensure a smooth transition into hospice services.
• Communicate with patients and families about hospice services, eligibility, and the referral process.
• Maintain a current pending list of potential patients.
• Cooperate with hospital case managers and other clinical teams to coordinate discharge plans and referrals.
• Serve as a liaison between hospice and referring hospitals, home health agencies, and community resources.
• Ensure compliance with state and federal hospice regulations, Medicare Conditions of Participation, and agency policies.
• Maintain customer relations database for referral sources.
• Perform evaluation visits as needed to assess patient appropriateness for hospice services.
• Provide empathetic, professional support to patients, families, and staff during the intake process.

Benefits

• Health insurance
• retirement plan
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED