Hospice Intake Coordinator
About The Position
The Intake Coordinator is responsible for managing all aspects of the patient intake process. This includes direct communication with patients and families, data entry, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, facilitating a daily intake stand-up meeting, and managing the insurance verification and authorization processes. The role also involves directing all daily patient referral and intake operations, ensuring compliance with regulatory requirements, and implementing improved work methods for patient admissions. The coordinator will establish and maintain positive working relationships with referral sources, ensure a seamless transition of patients to home care through oversight of patient education and coordination of care, and maximize third-party reimbursement by overseeing insurance verification and authorization. Additionally, the position involves negotiating service pricing, assisting with the departmental budget, building positive community perceptions, gathering referral statistics, and maintaining knowledge of contractual relationships and community resources.
Requirements
- Healthcare experience, preferably in referrals/intake in a home health or hospice environment.
- Good communication skills.
- Good negotiation skills.
- Good public relations skills.
- Autonomy in performing job responsibilities.
- Assertiveness in performing job responsibilities.
- Flexibility in performing job responsibilities.
- Cooperation in performing job responsibilities.
- Physically and mentally able to work extended hours when necessary.
Nice To Haves
- A healthcare background is preferred but not required.
Responsibilities
- Manage all aspects of the patient intake process.
- Communicate directly with patients and families.
- Perform data entry.
- Establish and maintain positive relationships with customers and referral sources.
- Respond to customer requests and concerns.
- Facilitate a daily intake stand-up meeting.
- Manage insurance verification and authorization processes.
- Direct all daily patient referral and intake operations.
- Ensure compliance with all state, federal, and Joint Commission referral/intake regulatory requirements.
- Direct the implementation of improved work methods and procedures for patient admissions.
- Establish and maintain positive working relationships with current and potential referral sources.
- Ensure seamless transition of patients to home care.
- Provide direct oversight of patient education and preparation for home care.
- Oversee plan of care initiation.
- Coordinate care with multiple service providers.
- Ensure maximum third-party reimbursement through direct oversight of insurance verification and authorization processes.
- Negotiate service pricing with insurance Case Managers and other payers.
- Assist the Executive Director/Administrator in the preparation of an annual budget for the intake department.
- Monitor allocation of resources according to budgetary limitations.
- Build and monitor community and customer perceptions of Emblem Home Health and Hospice as a high-quality provider of services.
- Gather, collate, and report referral statistics.
- Maintain comprehensive working knowledge of Hospice Home Health and Hospice contractual relationships.
- Ensure patients are admitted according to contract provisions.
- Maintain comprehensive working knowledge of community resources.
- Assist referral sources in accessing community resources.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
