Hospice Inpatient Unit Lead

Agrace • Madison, WI

2d • Onsite

About The Position

Make a lasting impact with Agrace. Join Agrace, a nationally recognized nonprofit leader in hospice and palliative care. If you are looking for a role that helps support meaningful, patient-centered care, this is your opportunity to make a difference! The IPU Lead provides operation support for the Madison IPU staff. The position is responsible for leading IPU scheduling, staffing, and day-to-day performance communications with staff supporting a positive, innovative culture through coaching and problem-solving.

Requirements

• 5+ years of experience in healthcare, staffing scheduling, team coordination or a related field.
• Advanced Microsoft Office Suite experience.
• Excellent customer service and relationship building skills
• Ability to be flexible and effectively manage priorities, multiple tasks and meet deadlines
• Ability to assess personal safety concerns and take appropriate actions.
• Ability to utilize nonviolent crisis intervention techniques when having contact with potentially escalated patients and/or family members who may exhibit violent behavior.
• Ability to maintain organizational confidentiality which includes, but is not limited to, information about patients/families, volunteers, employees, donors and Agrace’s processes.
• Excellent conflict-resolution skills, organizational skills and time management
• Ability to work effectively and cooperatively with staff, board, volunteers, and the public
• Ability to use current computer technology and software
• Ability to effectively communicate verbally and in writing
• Demonstrates a willingness and aptitude for continuous learning
• Ability to facilitate conversations with employees and leaders
• Experience working with employees and addressing employee concerns, workplace issues, or service needs.
• Experience identifying staffing challenges and helping develop solutions.

Nice To Haves

• Associate degree in healthcare administration, Human Resources, Business Administration, Organizational Leadership, or a related field, preferred.
• Equivalent combination of education and relevant experience may be considered.

Responsibilities

• Assist with the recruitment and onboarding of IPU employees.
• Assist with employee retention and offboarding activities.
• Support the 90-day preceptor review and annual performance check-in processes for IPU staff.
• Lead communication with IPU staff regarding scheduling matters, (i.e. FTE status changes, LOA support).
• Assess staff performance and provide basic feedback, coaching, corrective guidance, and development opportunities.
• Support and facilitate performance-related conversations.
• Complete performance evaluations in accordance with agency protocols.
• Coach staff to perform within established job description guidelines and maintain boundaries; collaborate with IPU clinical leadership Agrace’s Clinical Education, Quality, and Compliance teams, as appropriate.
• Review and approve payroll for direct reports in collaboration with IPU staff and Agrace’s payroll team.
• Support IPU leadership with projects and initiatives.
• Ensure IPU staff complete all required organizational and role specific training.
• Support IPU staffing matrix, census/admission reporting, financial oversight, analysis of IPU trends, and quality reporting.
• Review and approve payroll for IPU staff.
• Review monthly attendance reports and flex agreement adherence.
• Support the analysis of employee satisfaction data for the IPU department.
• Participates in mandatory educational requirements.
• A part of IPU Leadership meetings, as requested.
• Meets regular attendance requirements as scheduled.
• Performs other duties as assigned.

Benefits

• Competitive pay with free parking
• Health, dental, and vision insurance for employees who are hired for 28+ hours per week (.7 FTE +)
• Generous Paid Time Off (PTO) and holiday paid time off
• Comprehensive onboarding, mentorship, and career development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree