Hospice Executive Director

Lifecare Home Health Family•San Antonio, TX

About The Position

The Hospice Executive Director provides general oversight of administrative and clinical services, quality metrics, and acts as a liaison to the executive leadership team. This role evaluates the performance of the hospice and its staff through feedback from patients, customers, employees, and vendors. The Executive Director is responsible for interviewing, hiring, orientation, and training of new staff, ensuring compliance with all state/local/federal regulations. They generate and support hospice service philosophies and standards that reflect national hospice and palliative care standards, and validate appropriate staffing levels to exceed patient care expectations. This role supervises staff through coaching, counseling, and goal setting, and works with the Clinical Director to ensure proper staffing and resources for ongoing patient care, assuming that role as needed. The Executive Director facilitates ancillary contracts, consults with staff, physicians, and management on problems and interpretation of organizational guidelines, and works with the IDT team to develop new policies and procedures. They review operational results, develop communication mechanisms for staff, patients, families, and vendors, and review and approve invoices. This role participates as a core member of the compliance and QAPI committee, supports the Account Executive and VP of Strategic Initiatives in the community, and adheres to accrediting bodies (CHAP/ACHC), state, and federal regulatory Hospice Policies and Procedures. They identify systems to recognize and respond to client needs, measure outcomes, and utilize data for agency improvements. The Executive Director references clinical manuals, provides direction to the clinical team, clarifies deviations from policies with their manager, and assists in developing or revising policies and procedures. They utilize sound management principles, demonstrate fiscal responsibility, and contribute to a collaborative working environment. This role demonstrates accountability for decisions and actions, practices Core-Values, and commits to professional growth. They ensure the accuracy of public information materials and activities, direct and coordinate the overall development and administration of the agency, and maintain data collection, recording, and reporting systems. The Executive Director implements an effective budgeting and accounting system, prepares financial reports, and manages financial resources. They keep the VP of Operations informed of hospice developments, oversee clinical education, quality assessment/performance improvement activities, and electronic health record clinical support. They ensure staff development through goals, objectives, and improvement plans, serve as a key clinical resource consultant and interface, and develop, disseminate, and educate staff on clinical/operational policies and procedures. Finally, they provide education related to clinical practice standards and improving patient and customer satisfaction.

Requirements

Baccalaureate degree in nursing, health service administration, business administration, or related field.
Registered Nurse with licensure in company locations.
A minimum of three (3) years of Hospice supervisory or management experience in managing day-to-day operations of home health, hospice, or a related healthcare organization is required.
Proven ability to supervise and direct professional and administrative personnel in a multi-site home health/hospice environment.
Demonstrated adaptability to changing business environments.
Demonstrated ability to relate to all levels in a business organization.
Proven ability to create practical solutions to address business challenges.
Excellent written and verbal communication skills are required.
Range of motion and mobility of self to include sitting, standing, walking, bending, stooping, squatting, kneeling, lifting, and reaching.
Ability to communicate with patients, families, physicians, co-workers, and visitors to exchange accurate information regarding patient condition and health status.
Ability to exchange and express information utilizing language and communicate information effectively.
Ability to hear the nature of sounds.
Ability to give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times.
Ability to make independent judgments and decisions.
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or problem approaches.
Ability to motivate, develop, and direct people as they work, identifying the best people for the job.
Ability to monitor/assess your and others' performance and make improvements or take corrective action.
Ability to determine financial resources and how money will be spent to achieve quality patient care and account for these expenditures.
Ability to consider the relative costs and benefits of potential actions to choose the most appropriate one.
Ability to collect and analyze numerical, written data, verbal communication to reach logical conclusions, and ability to determine the time, place, and sequence of operations or actions.
Ability to view the computer screen.
Ability to perform mathematical calculations.
Ability to review, assess, record or type data quickly and accurately.
Ability to determine resources needed to provide quality patient care.
Ability to travel to office/support center locations as needed for education.

Nice To Haves

Master’s degree preferred.

Responsibilities

Provides general oversight of administrative and clinical services, quality metrics, and acts as a liaison to the executive leadership team.
Evaluates the performance of the hospice and its staff through feedback from patients, customers, employees and vendors.
Responsible for interviewing, hiring, orientation and training of new staff, ensuring compliance with all state/local/federal regulations.
Generates and supports hospice service philosophies and standards that reflect national hospice and palliative care standards.
Validates that the hospice is staffed at an appropriate level to exceed patient care and patient expectations.
Supervises staff through coaching, counseling, and goal setting to meet staff expectations.
Works with the Clinical Director to ensure the proper staffing and resources are available for ongoing patient care and assumes that role as needed to ensure staffing.
Facilitates ancillary contracts with standard terms and conditions for approval by the executive team.
Consults with staff, physicians, and management on problems and interpretation of organizational guidelines to ensure patient expectations are exceeded.
Works with the IDT team to develop new policies and procedures that are consistent with the organizational guidelines and in the best interest of the patients and the organization.
Is ultimately responsible for assuring that the policies and procedures are implemented after their development.
Reviews operational results and compares them with established goals and objectives working toward continuous improvement.
Develops mechanisms for effective communications for the staff, patients, families and vendors.
Reviews and approves invoices in accordance with set parameters/budget expenditures as needed.
Participates as a core member of the compliance and QAPI committee.
Supports the Account Executive and VP of Strategic Initiatives in the community to ensure the management of vendor and community relationships.
Adheres to accrediting bodies (CHAP/ACHC), state, and federal regulatory Hospice Policies and Procedures.
Identifies systems to recognize client needs, respond to client needs, and to measure the outcomes of agency interventions.
Utilizes data to provide direction for agency improvements.
References clinical manuals when unfamiliar with policies and procedures and provides sound direction to clinical team when needed.
Clarifies with manager deviation from stated policies and procedures, informs manager of alterations or errors in carrying out policies and procedures.
Assists in developing or revising policies and procedures as requested.
Utilizes sound principles of management in planning and organizing.
Demonstrates fiscal responsibility by demonstrating appropriate resource utilization for meeting patient care needs.
Contributes to a working environment that encourages collaboration and communication between all members of the interdisciplinary team.
Demonstrates accountability for own decisions and actions.
Practices Core-Values in all areas of practice and oversight.
Demonstrates an ongoing commitment to her/his own professional growth by identifying and describing own learning needs.
Ensures the accuracy of public information materials and activities.
Directs and coordinates the overall development and administration of the agency consistent with the agency mission and available resources, and with the involvement of the agency staff and participation of the Professional Advisory Board.
Develops and maintains data collection, recording, and reporting systems to ensure proper service, uniform accounting, data collection, and measurement of outcomes.
Implements an effective budgeting and accounting system.
Prepares accurate, complete financial reports in accordance with agency policies.
Manages financial resources according to budget and revenue projections.
Keeps VP of Operations informed of hospice developments related to regulations and policy changes.
Oversees clinical education, quality assessment/performance improvement activities, and electronic health record clinical support.
Ensures the development of staff through the implementation of goals, objectives, and improvement plans.
Serves as the key clinical resource consultant and key interface with home health agency and branch staff.
Develops, disseminates, and educates staff on home health clinical/operational policies and procedures.
Provides education related to clinical practice standards and other topics related to the provision of patient care, such as improving patient and customer satisfaction.