Hospice Executive Director I

Heartland Hospice•Wentzville, MO

About The Position

The Executive Director Non-RN I provides strategic leadership and operational oversight for an assigned hospice location with a developing census. This role leads day-to-day operations, including directing interdisciplinary teams and ensuring high-quality, patient-centered care while fostering a culture of compassion, respect, and integrity. The position is accountable for meeting business and organizational goals, regulatory standards, and community needs, and for supporting the company’s mission, vision, and values. Responsibilities span leadership and team development, financial performance, community outreach, human resources, office operations, and communication and relationship-building with the Governing Body, referral partners, and the community. The Executive Director provides hands-on leadership for hospice program growth and is accountable for clinical quality, operational performance, and sustainable census expansion. The role works in collaboration with the Administrator and corporate leadership on staffing, policies, performance, financial management, vendor contracts, safety, and service development. This is a safety-sensitive position. Employees must meet minimum requirements to be eligible for benefits, and state-specific requirements apply where applicable.

Requirements

Bachelor’s degree in Business Administration or a related field, or equivalent experience and knowledge.
At least 3 years of experience in hospice, home health, or healthcare operations leadership.
Strong understanding of hospice regulations, compliance, and Medicare conditions of participation.
Proven ability to manage teams, budgets, and interdisciplinary operations.
Exceptional communication, organizational, and leadership skills.
Commitment to high-quality, compassionate care for patients and families.
Current automobile insurance and a valid driver’s license.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

Master’s degree in business or a related field.

Responsibilities

Provide hands-on leadership for the hospice program, with accountability for clinical quality, operational performance, and sustainable census growth.
Promote excellence and continuous quality improvement, using statistical and qualitative information to manage quality.
Promote and monitor compliance with accrediting and licensing requirements, regulations, and applicable state and federal laws; ensure policies and procedures are followed.
Stay current on relevant trends, developments, and technologies through self-development, in-services, and sharing information with employees.
Recommend and implement policies and procedures developed by the Administrator and Governing Body.
Manage human resources, including recommending qualified staffing, selecting, supervising, evaluating, and determining the competence of interdisciplinary team members in collaboration with the Administrator.
Establish goals and performance standards with the Administrator, corporate leadership, and employees; monitor progress and redirect efforts as needed.
Complete performance evaluations on time and take and document timely disciplinary action in collaboration with the Administrator.
Assign work according to employee abilities and limitations and ensure a fair, consistent workload distribution.
Manage office operations and direct multiple teams at the assigned location, if applicable.
Plan and organize tasks and resources to achieve strategic goals; prioritize work, measure progress, and take corrective action as appropriate.
Review relevant information and analyze situations to develop informed plans of action; achieve predetermined objectives and goals.
Participate in selecting outside service providers and maintain vendor contracts in collaboration with the Administrator.
Assess and improve branch, department, and team performance; ensure service documentation is accurate and timely.
Monitor and supervise the quality of patient care, process emergency calls and requests for assistance, and assist with patient problem-solving in all settings.
Prepare, monitor, and review monthly bills, supply costs, expense requests, mileage reimbursement, payroll, and other expenses.
Recommend market opportunities for new programs or services and ensure marketing and public information materials and activities are accurate.
Provide a safe environment for patients, visitors, customers, and employees; investigate and document incidents, accidents, grievances, complaints, medication errors, and other problems, and implement corrective or preventive action.
Work with physicians, patients, families, staff, and others to address problems, needs, and concerns.
Supervise and evaluate family satisfaction surveys in collaboration with the Administrator.
Include safety topics in staff meetings and review safety procedures, including the Emergency Preparedness Plan; ensure employees understand their safety responsibilities.
Manage financial resources prudently, complete scheduled financial reviews and budget worksheets, monitor expenditures and variances, anticipate resource needs, and seek cost reductions without affecting quality.
Control overtime and temporary personnel use in collaboration with the Administrator, except when justified by increased volume or decreased staffing.
Recommend space and other resources needed for services.
Provide or arrange orientation, in-service training, and continuing education for employees, volunteers, and contract personnel; conduct educational programs for outside agencies when needed.

Benefits

Competitive pay
401(k) with company match
Career advancement opportunities
National and local recognition programs
Teammate Assistance Fund
Medical insurance for full-time associates
Dental insurance for full-time associates
Vision insurance for full-time associates
Mileage reimbursement or fleet vehicle program for full-time associates
Generous paid time off and 7 paid holidays for full-time associates
Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care
Education support and tuition assistance, including ASN-to-BSN and BSN-to-MSN pathways
Free continuing education units (CEUs)
Company-paid life insurance and long-term disability insurance for full-time associates
Voluntary benefits, including pet, critical illness, accident, and long-term care coverage