Hospice Coordinator Lead

Bloom Healthcare • Lakewood, CO

1d • Onsite

About The Position

The Hospice Coordinator Lead will be responsible for overseeing a team of Hospice Coordinators (HCs), ensuring the team's success through coaching, support, and continuous improvement initiatives. The role is a blend of individual and team-focused responsibilities, with a focus on driving team performance, professional development, and fostering a positive and productive environment. This individual will work closely with their team, other leadership members, and management to implement policies, address service issues, and contribute to the company's overall success.

Requirements

• Proven experience in customer service or team leadership role.
• Strong understanding of Bloom’s values, policies and procedures.
• Ability to adapt to changing environments and prioritize tasks effectively.

Nice To Haves

• Previous experience in a coaching or mentoring role preferred.

Responsibilities

• Regularly check in with HCs to provide guidance, support and address team needs.
• Assist HCs in professional development, goal setting and skill enhancement.
• Assist with the onboarding process for new employees, ensuring they feel comfortable and supported.
• Provide training and guidance to new teammates during their transition into the team.
• Address urgent issues or “fires” daily, solving problems and supporting service recovery as needed.
• Maintain awareness of team members’ PTO and assist in coordinating coverage for a smooth workflow.
• Communicate time off plans effectively with the team.
• Contribute to and lead project work as applicable, ensuring timely completion and alignment with team goals.
• Provide ongoing support and coaching to HCs.
• Develop initiatives to continuously improve team performance.
• Lead pilot initiatives for new or updated processes.
• Track individual and team performance, providing constructive feedback during 1:1 meetings.
• Provide coaching and real-time support to HCs in navigating effective, respectful communication with Clinical Supervisors, helping translate clinical needs into operationally appropriate actions and ensuring alignment across teams.
• Address any performance concerns and develop plans for improvement.
• Assist in preparing for and conducting annual performance reviews for HC team members.
• Hold yourself and team members accountable for performance, taking initiative in addressing difficult conversations when necessary.

Benefits

• Competitive salary with bonuses.
• Opportunities for professional growth.
• Collaborative work environment with a passionate team making a difference in healthcare.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan.
• Employer-paid basic life and AD&D insurance.
• Generous PTO and paid holidays.
• Annual continued education allowance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed