Hospice Community Manager

Granite VNA, Inc.•Laconia, NH

6d•$80,000 - $95,000•Onsite

About The Position

The Hospice Community Manager is responsible for supporting the clinical operations of the Community Hospice Program. This role involves planning, priority setting, organizing work, ensuring daily operations function smoothly, setting attainable goals, and making decisions aligned with the agency's mission and services. The manager will supervise Registered Nurses, Licensed Practical Nurses, Hospice Care Services Supervisors, and other assigned Hospice employees.

Requirements

Bachelor’s degree in nursing
Three to four years of recent nursing experience
Two years in a hospice or palliative care setting
Two to four years supervisory experience
Ability to use a computer to document patient care
Ability to use fine motor skills to type, write, and perform professional skills
Ability to frequently enter and exit and/or sit in an automobile for prolonged periods while commuting to work assignments
Ability to speak and hear
Ability to read, write, and speak in English
Normal or correctable vision with the ability to accurately discern colors
Normal or correctable hearing

Nice To Haves

Master’s in health-related field preferred

Responsibilities

Builds and maintains positive relationships with customers (clients, applicants, staff members, and managers) by responding to their questions and concerns.
Collaborates with the Hospice Medical Director and providers to ensure patient plans of care (POC) are appropriate for patients in the community Hospice program.
Provides clinical supervision oversight to community hospice nursing staff.
Assists with patient care coordination, problem-solving, and clinical support needs.
Oversees and participates in the orientation program for new hospice community staff.
Participates in the investigation of all patient care complaints/concerns to ensure the highest level of patient care.
Participates in IDG meetings with medical providers and staff to ensure multi-disciplinary plans of care, goals, interventions, and discharge plans are aligned, updated, and coordinated.
Attends and participates in scheduling meetings to ensure adequate staff for the Hospice community program.
Participates in the interviewing and hiring of hospice staff.
Participates in the QAPI program, performance improvement projects, and medical review.
Ensures hospice community staff meet and maintain agency productivity standards.
Performs supervisory field visits on direct reports in accordance with agency policy and procedure.
Assures compliance with all state and federal laws regarding licensure and certification of the agency. Maintains knowledge of Medicare Conditions of Participation for Hospice and NH administrative rules related to Hospice.
Participates in medical review and surveys related to Hospice services.
Participates in identifying and planning for nursing clinical competencies. Ensures required competencies and in-services are completed timely by direct reports.
Organizes and completes individual case conferences with professional staff bi-weekly, focusing on interdisciplinary care, patient-focused plans, team interaction, and desired outcomes.
Completes performance evaluations for new staff at 90 days and annually. Participates in performance review input for other hospice team members upon request.
Reviews and has knowledge of management statistical reports related to team performance.
Promotes an atmosphere of unity between professional staff, paraprofessional staff, support staff, and clients/families, seeking to diminish conflict by creating an environment of trust and open communication.
Collaborates with Managers to deliver care in a coordinated manner for all clinical programs.
Serves as a member of the Agency's Management Team and participates in the development and implementation of overall policies, programs, objectives, and goals.
Demonstrates flexibility by accepting other assigned duties for which qualified.
Monitors clinical documentation of direct reports to ensure compliance with agency policy and procedures, regulatory, and accreditation requirements.
Receives and documents reports of incidents, complaints, and grievances according to Policy and Procedure.
Supervises Registered Nurses, Licensed Practical Nurses, Hospice Care Services Supervisors, and other assigned Hospice employees according to federal and state regulations.
Collaborates with and assists the Director of Hospice in the development, revision, and implementation of program policies and procedures.
Participates in Administrator on Call (AOC) rotation.
Safely operates a personal vehicle for travel throughout the Granite VNA service area to provide patient visits and/or attend meetings.
Clinically triages unscheduled nursing visits as needed.
Covers nursing visits as needed for staffing gaps and shortages.
Provides input to the Education department for in-service education needs of the program.
Develops and implements appropriate plan of care (POC) that complies with referral source orders, specific treatment measures, frequency/expected duration, and discharge goals in partnership with the patient, healthcare provider, patient representative, and/or caregiver(s) based on thorough assessment.
Documents accurate and ongoing assessment/reassessment, treatment, and discharge of the patient, including nursing interventions, patient response, educational needs, problems, capabilities, limitations, and progress toward goals.
Engages the patient/caregiver in meaningful education as indicated per care plan.
Communicates with all physicians involved in the POC and other health practitioners related to the current POC.
Demonstrates responsibility to effectively coordinate the patient’s POC with the Interdisciplinary Team and other health professionals.
Attends Agency In-service programs.
Completes educational requirements to maintain clinical licensure and skills.
Performs job duties in a safe manner to prevent injury to self and others.