Hospice Account Manager

Mission Healthcare•Escondido, CA

41d•Hybrid

About The Position

Mission Healthcare, a leading home health and hospice company, is seeking a Hospice Account Manager to join their team. This role is crucial in developing and maintaining relationships with referral sources to generate hospice referrals and promote hospice services. The company emphasizes a culture of compassion, accountability, respect, excellence, and service (CARES), aiming to impact patients' lives daily and foster career growth in a collaborative environment. Mission Healthcare is committed to diversity, equity, and inclusion, creating a workplace where all employees feel valued and empowered.

Requirements

Minimum two (2) years of healthcare sales, business development, or account management experience; hospice, home health, or senior care experience strongly preferred.
Proven track record of meeting or exceeding sales goals.
Strong communication, relationship-building, and public speaking skills.
Highly motivated, goal-oriented, and able to work independently in the field.
Must have a valid driver’s license, reliable insured vehicle, and meet organization driving requirements.

Nice To Haves

Bachelor’s degree in business, marketing, healthcare administration, or related field preferred; equivalent work experience considered.
Knowledge of hospice philosophy and services preferred.

Responsibilities

Develop and maintain relationships with physicians, hospitals, skilled nursing facilities, assisted living communities, and other referral sources.
Generate hospice referrals by educating healthcare professionals on hospice services, eligibility criteria, and the benefits of early referrals.
Conduct sales calls, presentations, and community education events to promote hospice awareness and services.
Serve as the primary liaison between referral sources, patients, families, and the hospice clinical team.
Identify and respond to the needs of referral partners, ensuring excellent customer service and follow-up.
Collaborate closely with the hospice intake and admissions teams to ensure smooth transitions for new patients.
Maintain detailed records of sales activities, referral trends, and market feedback using CRM systems or sales tracking tools.
Develops and implements marketing plans, assists in establishing agency volume projections, implements marketing plans and monitors the allocation of resources according to budgetary limitations.
Provides leadership in strategic planning, maintains comprehensive knowledge of Mission Healthcare’s markets including government agencies, major payor groups, key referral sources and competitor’s market positioning.
Meet or exceed monthly, quarterly, and annual sales goals as assigned.
Monitor market conditions and competitor activity; provide feedback to leadership to inform business development strategies.
Monitors and reports on cost-effective marketing efforts.