HOPE NAVIGATOR II - 60021248

State of Florida•Fort Myers, FL

1d•Onsite

About The Position

This is a professional position responsible for assisting customers navigate through self-identified barriers that are preventing them from reaching self-sufficiency. The Hope Navigator assists the customer by connecting them to care partners to address the customer’s barriers to self-sufficiency. This is not a telework position and the candidate will be required to work in the office. This position can be located in any county within the SunCoast Region. This is a full-time Career Service position, working 40 hours per week. Regular business hours are 8:00 am - 5:00 pm EST, Monday to Friday.

Requirements

Bachelor’s degree from an accredited college/university or four (4) years of experience in Social Services.
Valid Driver License (if you do not have a valid Florida license you must obtain one within 30 days of hire)
Able and willing to travel within the region and/or to stay overnight outside the region when required
Basic time management principles and practices.
Organize data into logical format for presentation in reports, documents, and other written materials.
Conduct fact-finding research to connect Floridan’s to resources.
Utilize problem-solving techniques.
Understand and apply applicable rules, regulations, policies, and procedures relating to operational activities.
Plan, organize and coordinate work assignments.
Communicate effectively.
Establish and maintain effective working relationships with others.
US citizens and lawfully authorized alien workers will be hired.
All selected male candidates born on or after October 1, 1962, must be registered with the Selective Service System (SSS).

Nice To Haves

1 year of Case Management (experience with conducting assessments, preparing plans, making referrals, implementing plans and follow up with monitoring and evaluation of those plans through case management roles like healthcare, educational, or Juvenile Justice).
1 year of Child Welfare Experience (working to protect children and support families through roles like investigations, case management, foster care, adoption, or court-involved services, including assessing safety, planning services, and coordinating with providers).

Responsibilities

Conducts extensive customer-centered assessments to identify barriers preventing self-sufficiency.
Provide the customer with referrals to partners that can assist the customer with services to meet their needs.
Complete customer referrals to community resources based on the needs assessment, identified barriers and goals set in the care plan.
Assist families with identifying and engaging family and community supports, as well as discussing and making referrals for immediate service needs.
Assist families in identifying and applying for appropriate benefits and services, offering referrals to other state agencies and other resources to support individuals and families as necessary.
Maintain frequent communication with customers, reassesses needs, and completes additional referrals and updates to the care plan if needed.
Act as a navigator for customers regarding available program services and optional methods of attaining self-sufficiency goals.
Identify and maintain a working knowledge of available community resources, to meet the individual needs of each family and ensures the connection of families to relevant community resources and support.
Document all pertinent information and ensures that all appropriate forms, such as, but not limited to, the assessment and care plan are completed and uploaded into the program data tracking system accurately and timely.
Provides follow-up and monitors connections to service delivery.
Prepare correspondence, case notes, narratives, technical reports, notifications, and related documents using computer-based applications.
Actively participate in ongoing cross-program training and team meetings.
Build and maintain relationships with respect, trust, sensitivity and confidentiality to customer, coworkers and community stakeholders and partners.
Participate in meetings, committees, and community activities as needed.
Perform special assignments and other related duties as needed.