Hootsuite Implementation Manager

Convosphere

1d•Hybrid

About The Position

We are seeking an experienced Hootsuite Implementation Manager to own the client relationship and oversee delivery of new client implementations. This role combines client-facing consultancy, project management, and quality oversight, working closely with Implementation Specialists who deliver the hands-on configuration. You will be responsible for ensuring implementations are delivered on time, to scope, and with a high-quality client experience.

Requirements

Fluent, professional-level English (written and spoken)
Proven experience configuring and working in Hootsuite
Strong experience delivering Hootsuite implementations in a client-facing role
Proven project management experience
Excellent stakeholder management and communication skills
Ability to manage multiple implementations and delivery resources concurrently
Comfortable overseeing technical delivery without necessarily doing all configuration yourself

Nice To Haves

Hootsuite certification(s)
Experience managing delivery teams or freelancers
Familiarity with implementation frameworks, SLAs, and onboarding playbooks

Responsibilities

Act as the primary point of contact for new implementation clients
Lead requirements review meetings to confirm client needs, objectives, and scope
Translate business requirements into clear delivery briefs for implementation specialists
Own the end-to-end implementation plan, timelines, and milestones
Coordinate and oversee one or more Implementation Specialists
Manage risks, scope control, and client expectations
Ensure implementations are delivered on time and to agreed standards
Review and sign off on query builds, channel setups, dashboards, and reports
Ensure consistency and best practice across all client implementations
Deliver or coordinate client training, including webinar-style training and tailored 1:1 training sessions
Ensure clients are confident and ready for handover post-implementation.