Honor Bar Attendant

Kimpton Hotels & Restaurants•Miami, FL

About The Position

The Honor Bar Attendant facilitates replenishment of guestroom honor/private bars, maintains the private bar storage area, and assists with in-room dining orders, tray preparation, and tray runs as needed. The role also represents the hotel, creates personalized guest experiences, and builds relationships that encourage guests to return. The attendant keeps honor bar products accurately arranged and stocked, checks product expiration dates, supports scheduled coffee and water service, records items consumed from guestroom bars, and reports activity to the front office. The role includes cleaning and organizing guestroom refrigerators, baskets, and storage areas; responding promptly to spills or broken glass; and assisting with monthly inventories and deep cleans. Employees may also take on responsibilities outside the stated duties as needed. The position calls for at least one year of customer service or similar experience, strong written and professional communication and presentation skills, motivation, initiative, and flexibility. A high school diploma is preferred. The schedule must be flexible enough to include evenings, weekends, and holidays when needed.

Requirements

At least 1 year of experience in customer service or a similar role.
Excellent written communication skills.
Professional communication and presentation skills.
Highly motivated and flexible, with the ability to take initiative.
Flexible schedule, including availability to work evenings, weekends, and holidays when needed.

Nice To Haves

High school diploma.

Responsibilities

Memorize the honor bar organization and accurately place each product; become familiar with in-room dining carts.
Ensure the bar cart is stocked at the start and end of each shift.
Check product expiration dates daily.
Set up and break down scheduled morning and afternoon coffee service and water stations by predetermined times and according to Kimpton standards.
Learn the technology used to record honor bar items and provide a report to the front office at the end of the day.
Clean spills, broken glass, and debris promptly after incidents.
Pick up trays while returning to the station, during slow periods, and on designated tray runs.
Assist with monthly honor bar inventories and deep cleans to maintain quality and cleanliness.
Check refrigerators and baskets in assigned rooms for consumed private bar items.
Record used items by room number and restock them in each room.
Keep room refrigerators, baskets, and the storage room clean and organized.
Assist with in-room dining orders, tray preparation, and tray runs when needed.
Take on responsibilities outside the stated job duties as needed.
Represent the hotel, create personalized guest experiences, and develop relationships with guests.