Honda Service Advisor

Keeler Motor Car Company • Latham, NY

3d • Onsite

About The Position

Honda Service Advisor Keeler Honda | Latham, NY Full-Time Salary + Commission | Average Earnings of $115,000+ Annually Once Acclimated Join a service team known throughout the Capital Region for exceptional customer satisfaction, transparent communication, and a commitment to doing what's right for every customer. If you enjoy solving problems, building relationships, and being rewarded for your performance, we'd love to meet you. Our customers routinely describe Keeler Honda as professional, honest, accommodating, and attentive. Reviews frequently mention service advisors who take the time to explain repairs, keep customers informed, arrange loaner vehicles when needed, and help customers avoid unnecessary work through honest recommendations. We are looking for someone who embodies those same values and wants to work for a company that you can grow with as a true professional.

Requirements

• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Professional, positive attitude
• Basic computer skills
• Valid driver’s license with a clean driving record

Nice To Haves

• Automotive service or repair experience preferred
• Dealership, sales, hospitality, or consultative customer service experience a plus
• Experience with dealership software preferred

Responsibilities

• Greet customers professionally and understand their service needs
• Document concerns, prepare estimates, and communicate repair recommendations
• Provide updates on repair status and expected completion times
• Coordinate repairs with technicians and management
• Accurately manage repair orders and loaner agreements
• Review completed repairs and invoices with customers
• Perform vehicle walkarounds, inspections, and test drives
• Address customer concerns and provide excellent service
• Build lasting customer relationships and support customer retention
• Maintain a clean, organized, and professional work environment
• Meet individual and department performance goals

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Honda Factory Training
• Employee Vehicle, Parts & Service Discounts
• Career Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed