Homeward Bound Palliative Care Coordinator (Full-Time)

Hudson Headwaters Health Network•Town of Queensbury, NY

13d•Hybrid

About The Position

The Homeward Bound/Palliative Care Coordinator is responsible for administrative support and coordination for the Homeward Bound and Palliative Care Services, with a primary focus on scheduling and coordinating home visits for providers serving patients in the community. This position requires flexibility due to providing home-based primary care to patients in the community. This position is a vital part of the Interdisciplinary Team, coordinating schedules to meet the needs of the patients, families and other team members.

Requirements

High School diploma required
Ability to work independently, as a team member, and with patients/caregivers/families through verbal and written communication providing excellent customer service
Must have excellent telephone skills, be able to manage challenging conversations, and maintain calm under pressure

Nice To Haves

3-5 years Medical Office Assistant experience preferred
Well organized with demonstrated ability to manage multiple tasks and prioritize workload
Proficient computer competencies including Microsoft applications and Electronic Medical Record experience preferred
Knowledge of billing a plus

Responsibilities

Coordinate provider schedules for home visits and/or outpatient palliative care services
Schedule patients as directed by provider or patient needs using mapping tools to schedule by geographical location to ensure efficiency in provider’s travel
Arrange referrals to medical specialists, Public Health and other agencies for patients as indicated by the other health care team members
Review electronic medical records prior to patient visits and enter required documentation from other sources to assist team with pre-visit planning
Prepare any paper documents needed for home visits and/or outpatient Palliative Care appointments to assist Homeward Bound/Palliative Care team members
Forwards calls, faxes or other incoming correspondence to appropriate team members, creating a patient case or physically talking with team members as indicated
Complete check-in/check-out, collect co-pays, co-insurance and self-pay balances at time of visit
Accurately enter and verify patient demographics and insurance information/coverage over the phone and/or at check-in
Protect the confidentiality of patient’s electronic medical record in accordance with policy and procedure
Assist providers and team with all calls and fax transmissions
Assist with maintaining various program tracking tools for program and reporting
Participate in quality improvement activities for the program
Participate in Interdisciplinary Team meetings and weekly case review
Help coordinate transitions of care with fellow Homeward Bound team members from hospital, Emergency Room, Rehab/Nursing Home setting and any other area of transitions
Provides highest level of customer service in all interactions with internal and external customers
Classifies and barcodes hard copy documents for electronic medical records
Reviews and follows policies and legal requirements prior to releasing copies of medical records
Other duties as assigned