Homeowner Services Manager - Year Round

Alterra • Deer Valley, WA

3d • Onsite

About The Position

Enhance the homeowner experience by serving as the primary point of contact for the 85 owners at the Lodges with steady communication, administrative management and service coordination while supporting the effective operation of the HOA. This is a high touch point position which requires being onsite for 5-days a week.

Requirements

• Must be highly proficient in computer skills and systems
• Strong communication skills both written and verbal
• Must maintain confidentiality at all times

Responsibilities

• Promote ongoing communication with owners related to unit status
• Perform unit checks, upgrade letters, and provide feedback to owners regarding units
• Facilitate paperwork, transfer ownership, create new owner billing account and establish communication with new owners when a unit is sold
• Manage and coordinate the onboarding of all new owners, ensuring they are up and running within 30-days
• Contact the title company to get a copy of the warranty deed for new owners when a unit is sold to ensure the date of transfer to the new owners
• Handle owner reservations
• Provide billing information, create and review monthly owner statements for accuracy and provide backup to be mailed with statements
• Share a quarterly newsletter to provide information on property updates, local information, and revenue forecast
• Provide timely response to owners’ questions regarding rentals, unit availability, reservations, and revenue statements
• Update gross revenue spreadsheet to provide revenue information for owners and realtors
• Continually look for ways to improve the owner vacation residence experience and to reduce HOA expenditures
• Establish centralized owner information for all departments to view
• Provide timely response to realtors’ requests for information in support of a sale
• Assist owners and maintenance/housekeeping departments with maintenance requests and condominium upgrade projects
• Prepare notifications and assist in preparation of annual homeowners meeting
• Attend quarterly HOA meetings
• Review monthly financial statements, process invoices, and maintain files
• Assist with Deer Valley marketing on property websites to ensure accuracy
• Prepare end-of-year tax information with breakdowns of expenses and revenue
• Assist operationally as needed with guest services duties (front desk, warm welcome at check-in), general store and housekeeping.
• Other duties as assigned

Benefits

• Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
• Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
• Subsidized meals at Employee Dining Rooms offered for staff while on shift
• Subsidized housing options available for seasonal full-time staff
• Discounts for staff members at restaurants, shops, and service providers in Park City
• Healthcare options are available for staff members
• 401k plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed