Homeowner Rep (II/ Sr.)

New Jersey Manufacturers•Trenton, NJ

3d•Onsite

About The Position

NJM is seeking a Property Field Adjuster, officially titled Homeowners Rep, to investigate and evaluate claims related to property damage. The role involves assessing damages, determining coverages, and negotiating settlements for covered losses, all while maintaining a commitment to customers and the GC Value Proposition. This is a field-based position requiring travel throughout the Central NJ Region. While a company vehicle is not provided, mileage reimbursement is offered. This role can be filled at either the Level II or Senior Level.

Requirements

College degree or equivalent work experience with a minimum of 1 year of Homeowner Rep. claims experience
Strong multi-tasking, problem-solving and decision-making skills
Excellent verbal and written communication and interpersonal skills
Ability to manage multiple priorities and time effectively
Understanding of insurance policies and their application
Reliable, with high integrity and strong work ethic.
Ability to work in electronic claim management system.
High school diploma or GED is required

Nice To Haves

Knowledge of MS Office.
Knowledge of Xactimate Estimating software preferred.
Multi-State Licensing (TX/CT- preferred)

Responsibilities

Conclude all assigned claims with appropriate closing documents and reports signifying resolution in a timely manner.
Conduct ongoing review independently and with supervisor on all assigned files focusing on adequacy of reserve and required investigation.
Ensure adherence to outside vendor assignment guidelines and NJM protocols for estimates and fee schedules.
Initiate appropriate action to conclude all claims in a manner consistent with existing multiple state laws and company guidelines.
Obtain and maintain state licensing as required.
Investigate, review, analyze, and evaluate assigned claims expeditiously in preparation for prompt resolution.
Provide accurate estimates of damages utilizing available estimating equipment or independent estimating services as needed or required.