Homeowner Liason

OUTRIGGER Hospitality Group•Koloa, HI

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! At OUTRIGGER Resorts & Hotels, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends. Developed in 1993 with Hawaiian scholar and historian Dr. George Kanahele, the Ke 'Ano Wa'a process was designed to advance the company's corporate culture and fundamental business strategies. The values-based process intricately connected three core elements of the hospitality industry: HOST + GUEST + PLACE. The OUTRIGGER Way also deepened OUTRIGGER's understanding and appreciation of the local host culture, a distinct hospitality style that is recognized across the globe. For more than 75 years, OUTRIGGER has charted a journey of discovery – expanding from Hawai‘i to premier resort destinations including Fiji, Mauritius, Thailand and the Maldives. The privately held hospitality company invites guests to ‘Come Be Here’ with authentic Signature Experiences and the OUTRIGGER DISCOVERY loyalty program – a member of the award-winning Global Hotel Alliance (GHA). OUTRIGGER’s multi-branded portfolio includes OUTRIGGER Resorts, Hawaii Vacation Condos by OUTRIGGER®, The Kapalua Villas Maui and OUTRIGGER Honua Kai Resort & Spa while also managing select properties from top international hotel brands including Embassy Suites by Hilton®.

Requirements

Minimum 2-3 years of experience with a property management and/or hospitality related organization.

Nice To Haves

Knowledge of condominium Front Desk and Housekeeping preferred.
Interior design and renovation background helpful.

Responsibilities

Manage the Owner Service process.
Provide direction to homeowners with upgrading units, supervise the in-house unit evaluation process, inspect units, send evaluations and communicate with owners to ensure corrections necessary to maintain unit standards.
Maintain vendor database, connect owners with proper vendors, direct the process with vendors, owners and property staff and conduct pre and post work inspections, process any billing and ensure prompt collection for services.
Monitor the preventative maintenance and quality control programs.