Homeowner and Build Communications Coordinator

BC Stone Homes•Auburn, AL

1d•$50,000 - $60,000•Onsite

About The Position

The Homeowner and Build Communications Coordinator guides homeowners through the homebuilding journey, from contract signing through receiving their keys. The role provides regular updates, answers questions, celebrates milestones, and helps homeowners feel informed, supported, and confident about their home’s progress. The ideal candidate combines warmth, organization, initiative, relationship-building, clear communication, and attention to detail. This position is based in the company’s Auburn, Alabama office and reports to the Director of Build Experience. It is full time, Monday through Friday, from 8:00 a.m. to 5:00 p.m. Central Time. Compensation is $50,000 to $60,000 per year, based on experience.

Requirements

Three or more years of customer service, customer success, communications, project coordination, construction administration, or related experience.
Proficiency with Microsoft Office, CRM systems, and project management software.
Comfort learning technical construction terminology and documentation.
Exceptional verbal and written communication skills.
Strong organizational and time management abilities.
Ability to manage multiple priorities and a high volume of homeowner interactions.
Strong problem-solving and research skills.
Ability to sit and work at a computer for extended periods.
Ability to walk on uneven ground during occasional active job-site visits.
Ability to occasionally lift and carry up to 25 pounds.
Reliable attendance during scheduled office hours.

Nice To Haves

Residential construction or homebuilding experience.
Familiarity with Buildertrend or a similar construction management platform.
Experience reading residential construction plans and specifications.
Customer experience or homeowner relations background.
Experience working with scheduling, selections, purchasing, or construction operations teams.

Responsibilities

Serve as the homeowner’s primary point of contact during construction.
Provide weekly updates, set clear expectations, and address homeowner concerns promptly.
Answer questions about plans, selections, inspections, and timelines.
Coordinate homeowner onboarding, milestone updates, walkthroughs, and closing handoffs.
Maintain accurate communication records and ensure consistent messaging across the team.
Partner with internal teams to resolve issues and improve the homeowner experience.
Communicate proactively and consistently, building trust through responsiveness, professionalism, and accuracy.
Navigate difficult conversations with composure and empathy.
Locate information across plans, schedules, specifications, and selections.
Balance customer advocacy with company processes and operational requirements.
Represent the company professionally while reinforcing a one-team culture.
Visit active job sites occasionally for homeowner walkthroughs and milestones.