Homemoves and Retentions Advisor

Utility Warehouse

3d • Remote

About The Position

UW is hiring a Homemoves and Retentions Advisor to provide sales and customer service support to customers contacting the company about moving, transferring, or cancelling utility services. The team handles inbound calls from existing customers moving out, landlords closing accounts, new occupiers moving into UW-supplied properties, and customers looking to cancel or close accounts. Advisors listen to customers’ needs and offer appropriate products while working toward call-handling and sales targets.

The role is remote and is scheduled for 38.5 hours per week, five days a week across Monday to Saturday, between 8:15 a.m. and 5:45 p.m. Saturday work is roughly one in every two or three weeks. The stated start date is 16th November. Salary is £26,850 plus commission.

Requirements

• People-focused, with strong sales and customer service skills.
• Active listening skills and the ability to understand customer needs.
• Resilient and persuasive.
• A can-do attitude and motivation to improve.
• Able to meet targets.
• Excellent relationship-building skills.

Responsibilities

• Handle inbound calls from existing UW customers moving out, landlords closing accounts, new occupiers moving into UW-supplied properties, and customers seeking to cancel or close accounts.
• Listen actively and understand customers’ needs to offer appropriate products.
• Meet call-handling KPIs, including a minimum of five calls per hour and 90% adherence.
• Meet sales targets, including New Occupier Move In and Retention conversion targets.
• Work through outstanding tasks and call-backs.
• Attend training, upskilling sessions, and team huddles.

Benefits

• Annual performance-based bonus.
• 33 days of holiday, inclusive of bank holidays.
• Full induction and equipment provided, with all costs covered by UW.
• Discount on UW services.
• Matched-contribution pension scheme.
• Life assurance up to four times salary.
• Employee Assistance Programme, including free counselling and legal advice.
• Free virtual GP service.
• Discounts on healthcare and medical cash plans.
• Enhanced family-friendly policies.
• Team activities throughout the year, virtually and in person.
• Belonging groups.
• Ongoing learning, development, and training.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed