Homeless Services Program Manager
About The Position
Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. As the Homeless Services Program Manager, you will lead our Homeless Outreach and Advocacy Project (HOAP) and help ensure individuals experiencing homelessness can access healthcare, behavioral health, emergency assistance, supportive services, and community resources. This is an opportunity to lead a mission-driven team while making a meaningful impact in our community. The Homeless Outreach and Advocacy Project (HOAP) has been providing services since 1986 and is a place of safety and support for adults experiencing homelessness. HOAP’s Day Center provides hand-up by connecting individuals experiencing homelessness with the resources, support, and skills they need to move toward more stable and healthier lifestyles. As the Homeless Services Program Manager, you will help lead a program that meets people where they are, builds connections, and creates pathways to healthcare, supportive services, and greater stability.
Requirements
- Bachelor's degree in Counseling, Social Work, or Public Health
- Experience in program management, planning, and oversight, including clinically oriented work
- Experience with workforce management and training
- Understanding of systems of care and community resources
- Experience developing collaborative relationships with community partners and stakeholders
- Valid Oregon Driver's License and proof of automobile insurance.
Nice To Haves
- Master's degree in Human Services
- Experience supervising staff and making clinical decisions.
- Experience working with people experiencing homelessness and/or individuals living with severe and persistent mental illness.
Responsibilities
- Lead with equity, using cultural humility, harm reduction practices, trauma-informed care, and an equity lens to help remove barriers to services and promote equitable access and outcomes.
- Develop people by recruiting, hiring, coaching, supervising, and developing staff, interns, and community volunteers while creating meaningful training and competency-development opportunities.
- Create safety and stability by supporting staff and consumers during medical emergencies, crises, and safety concerns, and helping teams learn from incidents, strengthen protocols, and build confidence responding to challenging situations.
- Turn strategy into action by developing HOAP services in alignment with the agency's strategic plan, mission, and leadership and Board recommendations.
- Build strong partnerships by representing HOAP throughout the community and collaborating with healthcare teams, community organizations, Continuum of Care partners, Emergency Housing Network, law enforcement, and other stakeholders.
- Own program accountability by overseeing grant and contract expectations, data quality, reporting, audits, inspections, documentation, chart hygiene, and program policies and procedures.
Benefits
- Healthcare insurance plans: Medical, Dental, Vision
- Group Life: Short-Term & Long-Term Disability 100% paid by employer
- 403(b) retirement plan with 2% of employer contribution and up to 3% employer match
- Flex Spending Account
- PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
- 7 ½ Paid Holidays a year + 2 paid floating holidays for full-time positions
- Continuing Education & Training Benefits
- Employee Healthy Living Program – Gym Membership & Smoking Cessation
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What This Job Offers
Job Type
Full-time
Career Level
Manager
