Homeless Services Performance Manager - City

City of Oklahoma City • Oklahoma City, OK

1d • $40 - $60 • Hybrid

About The Position

This position is located in the Community Development Division of the Planning Department within the City of Oklahoma City and is under the direction of an immediate supervisor. The Homeless Services Performance Manager is responsible for leading and improving the City’s homelessness response system by coordinating cross-agency efforts, managing contracts, and using data to strengthen housing outcomes and reduce homelessness. This role also oversees program performance, including developing metrics and evaluation tools to measure effectiveness and drive continuous improvement.

Requirements

• Possession of a bachelor’s degree or higher in social sciences, human services, public administration, business administration, public health, or a related field. A combination of education and experience may be substituted on a year-for-year basis.
• Minimum of three (3) years of experience working with vulnerable populations within a community.
• Minimum of three (3) years of supervisory experience.
• Knowledge of homeless response systems, housing stability programs, and community-based service delivery models.
• Knowledge of federal, state, and local regulations related to housing and homelessness programs, including HUD requirements and compliance standards.
• Skill in verbal and written communication.
• Skill in critically analyzing, organizing, and interpreting a wide variety of quantitative and qualitative information.
• Skill in analyzing system performance data and identifying trends using tools such as the Homeless Management Information System (HMIS).
• Skill in strategic planning, program evaluation, and process/system improvement.
• Skill in problem-solving, including identifying complex system challenges and developing effective operational solutions.
• Skill in driving system collaboration and partnership development with internal and external stakeholders.
• Skill in budget monitoring and understanding grant management processes.
• Ability to interpret and apply data to support decision-making and improve system performance.
• Ability to manage multiple priorities, projects, and stakeholder relationships simultaneously.
• Ability to align collaborative efforts with organizational and system goals.
• Ability to supervise, coordinate, and evaluate the work responsibilities of staff.
• Ability to establish and maintain an effective working relationship with employees, municipal officials, outside agencies, service providers, and the public.
• Ability and willingness to assume responsibility for work performed and decisions made.
• Ability to coordinate planning and response efforts during emergency or crisis situations (e.g., extreme weather events).
• Ability to travel.

Nice To Haves

• Knowledge and experience working with homelessness case management, housing models, and best practices in homeless services and housing placement.
• Experience working with cities and partner agencies to address homelessness and providing services to those who are homeless.
• Two (2) or more years of project management and facilitation experience including creating, tracking and reporting progress toward implementation goals.

Responsibilities

• Analyzing system operations and implementing productivity and efficiency improvement measures.
• Researching and preparing reports for the U.S. Department of Housing and Urban Development (HUD), service partners, City Council, and other stakeholders.
• Advising leadership on the long-term community impact of departmental decisions and initiatives.
• Supervising and overseeing the work assignments of section staff.
• Conducting complex research and developing reports, processes, and procedures.
• Presenting written and verbal analyses and recommendations.
• Maintaining effective collaboration with internal and external partners.
• Building and sustaining partnerships with service providers to support training, collaboration, and system performance.
• Planning, designing, and implementing system improvements.
• Monitoring system performance and identifying opportunities for improvement.
• Analyzing data using the Homeless Management Information System (HMIS) and other tools to identify trends and inform decision-making.
• Assessing complex system challenges, defining problems, and recommending effective solutions.
• Supporting emergency planning efforts, including coordinating responses during extreme weather conditions.
• Assisting with budget planning and recommending resource allocation.
• Managing and monitoring grants, including grants funded through the General Fund.
• Participating in and leading outreach activities, including field engagement in encampments and areas where individuals experiencing homelessness may be located.
• Performing other duties as assigned.

Benefits

• Competitive pay
• An average of $22,000 annually contributed toward your benefits and retirement
• A comprehensive package designed to support your health and wellness, financial security, work-life balance, and personal and professional growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager