Homeless Services Manager (PPM IV)

King County•Chinook Building 401 5th Avenue Seattle, WA

5d•Hybrid

About The Position

The Department of Community and Human Services (DCHS) is seeking a skilled Program Manager IV who is passionate about supporting solutions for people experiencing homelessness and committed to centering equity and social justice. This role will provide leadership for homeless service funding and contracting, partnering with stakeholders to develop and maintain a continuum of services for housing stability. The Project/Program Manager IV will lead a new team responsible for managing Federal, State, and Local funding for outreach, shelter, transitional housing, and rapid rehousing programs, ensuring improved outcomes, consistency with regional plans, and regulatory compliance. The position reports to the Housing Services and Stability Manager within HCD.

Requirements

Demonstrated commitment to Equity and Social Justice principles and practices.
Bachelor’s degree in a relevant field and at least four years of experience in program management or public administration or an equivalent combination of experience and education that provides the required knowledge, skills, and abilities to successfully perform the work.
At least two years of supervisory experience, including managing teams engaged in the homeless and/or housing systems or human services.
Experience successfully implementing projects with multiple and diverse partners.
Experience with change management, supporting programs and staff through transition and optimizing opportunities.
Demonstrated skills or track record of creative problem solving and consistent communication.
Knowledge of and experience with the homeless crisis response and related systems.
Deep understanding of homeless housing and service programs demonstrated by at least three years of experience in a direct service setting and/or managing homelessness response or service contracts.
Demonstrated understanding of equity and social justice concepts and the effects of place, race and systems-based inequities and ability to apply an equity and social justice approach to all areas of the work, including communication and RFP processes.
Demonstrated strong organizational skills, ability to manage multiple projects and stakeholders, ability to prioritize tasks and meet deadlines, ability to move between the details of implementation and broader system view, and strong attention to detail.
Project management experience with demonstrated success in implementing complex government programs under tight timelines.
Strong facilitation and negotiation skills, and the demonstrated ability to develop partnerships to build consensus and develop reasonable solutions to issues and problems.
Excellent oral and written communication skills including the ability to communicate effectively and build relationships.
Proficiency using MS Word, Excel, and Outlook (or another e-mail client).

Nice To Haves

Master’s degree in social work, Public Administration, and/or related field
Lived experience of homelessness.
Knowledge of the local homelessness response continuum.
Experience with RFP processes including development and management of review processes.
Passion for system reform, racial justice, and helping people access resources to lead healthy and meaningful lives.
Valid Washington State Driver's License or the ability to travel throughout the County in a timely manner.

Responsibilities

Develop strong working relationships and collaborate with internal and external partners including fiscal, compliance, provider organizations, other funders, and our local Continuum of Care in the administration of funding and implementation of programming.
Supervise staff, providing direction and support to individuals and the team. This includes hiring, onboarding, and support in day-to-day work and longer-term career development.
Serve as a resource for the team, addressing program implementation issues including financial and staff resource needs, internal/external conflicts, and needed program changes.
Oversee the procurement, allocation, and contracting of fund sources and ensure compliance with all relevant federal, state, and local laws and regulations, expenditure and program standards, and deadlines.
Provide training and education to system and provider partners.
Prepare proposals, briefing papers, speaking points, presentations, reports, applications, and/or other pertinent documents.
Work to apply an equity and social justice approach to all aspects of the work in partnership with team members and other division and department staff.
Gather and analyze data related to the homelessness response system and services for people experiencing to help continuous system improvement and to inform Request for Proposal(s) (RFP) processes.
Write RFP documents, including guidelines, application forms and rating tools, and implement RFP processes.
Assist with coordination with other funders and service providers to ensure integration of funded projects with related regional efforts.
Coordinate and collaborate with the division’s evaluation team to give input on evaluation efforts related to funded projects and larger initiatives.
Represent team in departmental, inter-jurisdictional and multi-agency planning processes and work groups.
Perform other duties as assigned.