Homeless Services Lead

Donnelly-Boland and Associates•Pittsburgh, PA

2d•Onsite

About The Position

Donnelly-Boland and Associates is a woman-owned CPA and management consulting firm that helps small businesses, startups, not-for-profit companies, and government agencies run a wide range of back-office operations. The purpose of this position is to provide operational and service delivery leadership for a winter shelter site, including supervision and oversight of the Shelter Site Workers. The role involves ensuring a safe and welcoming, low-barrier environment is created and maintained, providing direction and training to shelter staff, managing shelter intake processes and data entry, coordinating transportation services, ensuring resources like meals are provided effectively, and working with staff, partners, and guests to de-escalate situations and meet needs.

Requirements

At least 1 year of experience working within a shelter or equivalent experience.
At least 1 year of experience being a shift lead.
Ability to follow and implement requests received from supervisor with little or no supervision.
Ability to adapt to change, negotiate compromise and tolerate ambiguity.
Ability to build effective relationships with others who can help with work related goals.
Ability to be sensitive in human interactions to diversity inclusiveness.
Ability to lift up to 50 pounds.

Responsibilities

Provides operational leadership during shift to the winter shelter site, ensuring a safe and welcoming, low-barrier environment is created and maintained.
Provides direction and training to shelter staff to ensure that the shelter site is set up and broken down (dependent on shift) successfully and completely each day.
Ensures that shelter intake processes are completed daily, including data collection and data entry into the County’s Homeless Management Information System (HMIS).
Ensures that the coordination of transportation services to and/or from the shelter site occurs effectively.
Ensures that meal and other resources are provided effectively to shelter guests.
Works with Shelter site workers, relevant partners and shelter guests to de-escalate situations as needed and engaging with shelter guests, as needed, to ensure needs are met and a safe and welcoming environment exists.