Homeless Services Coordinator

City of Lakewood•Lakewood, CA

1d•Onsite

About The Position

Under general supervision of the Director of Public Safety, or designee, plans, coordinates, implements and evaluates the City's homelessness outreach programs, services and initiatives; performs field outreach and engagement with individuals experiencing homelessness; coordinates contracted homeless services; collaborates with local government agencies, law enforcement and community organizations; supervises assigned staff and contract personnel; assists in the development and administration of homeless services programs, contracts and grants; and performs related work as required.

Requirements

Graduation with a bachelor's degree from an accredited college or university with a major in public administration, social/behavioral science, social work, sociology, human services, criminal justice, business administration or related field
Two years of experience administering or coordinating homelessness programs and services, human services programs, case management, grant administration, or closely related programs in a governmental or nonprofit organization with an emphasis on homeless services, data analysis and evaluation and policy development.
Must possess a valid California Class C Driver's License issued by the State Department of Motor Vehicles and a good driving record.
Knowledge of municipal government organization and functions, including the implementation of programs and services for homelessness
Knowledge of federal, state and local laws, codes and regulations that govern homelessness
Knowledge of local homeless service coordination efforts including Los Angeles County Continuum Care, Los Angeles Homeless Services Authority, Los Angeles County Homeless Initiative and other local activities to address homelessness
Knowledge of best practices in homeless service delivery systems
Knowledge of principles of effective oral communication
Knowledge of public relations principles and practices
Knowledge of basic program budgeting and expenditure control
Knowledge of principles and techniques of effective report writing
Knowledge of safety principles and practices
Knowledge of principles and practices of supervision and training
Knowledge of marketing and promotion of activities
Knowledge of general office procedures
Knowledge of Windows-based word processing, spreadsheet and database software (MS Word, PowerPoint, Excel)
Ability to coordinate work of contract partners and support personnel
Ability to plan, organize, implement and evaluate homeless outreach and engagement programs
Ability to analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of homeless program goals
Ability to conduct research and develop and assess survey and analyze data
Ability to assist in managing program budgets
Ability to write fluently and effectively
Ability to communicate logically and cogently
Ability to train, meet and communicate effectively with community members and residents of diverse backgrounds
Ability to supervise and train subordinate staff
Ability to establish and maintain cooperative work relationships with peers, officials and members of the general public contacted in the course of work
Ability to provide direct service to homeless individuals and/or families
Ability to communicate effectively with persons displaying psychological and substance-induced behaviors such as depression, anger and confusion
Ability to effectively manage multiple priorities
Ability to use personal computers, learn and use the City's software programs necessary to perform the job.
Ability to read, write, type, operate office tools and equipment such as a computer, calculator, pencils and pens
Ability to work with persons displaying psychological and substance-induced behaviors such as depression, anger and confusion
Ability to drive city vehicles
Ability to be at work daily, communicate orally in writing and over the phone
Ability to lift and carry up to 25 pounds
Ability to stand, walk and sit for extended periods of time
Ability to see and hear within normal ranges

Nice To Haves

One year of lead or supervisory experience is desirable.
Experience working with diverse agencies and community groups in a local government or non-profit agency is desirable.

Responsibilities

Serves as the City's point person for homelessness resources and questions
Plans, oversees, coordinates, reviews and evaluates homeless outreach and engagement programs and services
Coordinates the City's response to homelessness-related issues with City departments, the Los Angeles County Sheriff's Department, contracted service providers, regional agencies, and other community partners to ensure timely and effective service delivery
Provides direct field outreach, engagement and resource coordination for individuals experiencing homelessness, including referrals to shelter, housing, behavioral and physical health services, substance abuse treatment, employment training, and other supportive services
Works with Sheriff's Department personnel to provide outreach and engagement to the homeless population and enforcement of local and state law, as necessary
Responds to resident inquiries and complaints regarding homelessness-related issues
Coordinates, supervises, schedules and evaluates the work of assigned City staff and contracted homeless service liaisons
Supervises, schedules, directs, evaluates and plans work assignments for subordinate staff engaged in the removal and cleanup of homeless-related encampments, trash, and other related items
Administers the City's homeless service liaison contracts, shelter bed program contract, and other homeless outreach service contracts
Collects, analyzes and reports data related to homelessness programs, service utilization, performance measures and program outcomes
Prepares reports, correspondence, staff reports, presentations, grant reports and other documentation regarding homeless services programs and activities
Assists in developing departmental policies, procedures and best practices relating to homelessness programs
Assists in developing and monitoring homeless services and program budgets
Assists in identifying funding opportunities and preparing grant applications supporting homelessness programs and assists in administering grant awards, including programmatic and financial reporting
Prepares and presents oral presentations before neighborhood groups, community organizations, civic groups, elected officials and other interested parties to disseminate information, answer questions and promote the City's homelessness outreach and engagement programs
Conducts and participates in public outreach and education programs
Develops educational materials, website content, social media communications and other public information related to homelessness programs and services
Keeps the Director of Public Safety, or designee, informed of current trends, issues and developments related to homeless outreach and engagement programs and services

Benefits

Retirement Formula - The City participates in the CalPERS retirement system 2% at 55 for "classic" CalPERS members and 2% at 62 for "new" CalPERS members
The City does not participate in Social Security
13 paid holidays
Sick leave
Two weeks annual vacation (three weeks after three years, four weeks after 15 years)
Cafeteria benefit plan includes medical and dental options (City participates in the CalPERS medical insurance plans).
Employee cafeteria allowance for single employee only coverage is $1,359.02 per month; for employee +1 eligible dependent coverage is $1,640.00; and for employee + 2 or more eligible dependents coverage is $1,900.00.
City paid life insurance, long-term disability and vision insurance for the employee.
Longevity pay beginning at the completion of 9 years of qualified service
Career medical retiree benefit programs